Medical alarms register

Page last updated: 04 August 2014

This Information was distributed on 23 May 2014.

Dear Aged Care Provider

Medical alarms register

I would like to ask for your assistance to ensure that care recipients who use medical alarms are aware of how these devices will interact with the rollout of the National Broadband Network (NBN).

As you would be aware, the NBN is being rolled out across Australia. Eighteen months after an area has been declared NBN-ready, existing landline phones, ADSL internet, and Telstra cable internet services, will be switched off. This will begin to occur – initially only in a small number of areas – from 23 May 2014.

Not all existing medical alarms are compatible with the NBN, and some alarm providers have not yet adopted products more suitable for a fully digital environment. As such, there is a risk that medical alarm users will be left with alarms that will not work.

In response to this, NBN Co has launched a medical alarm register, which is designed to help support medical alarm users during the transition to the NBN. It is important that medical alarm users visit this website as soon as possible.

People who have medical alarms should:

  • register their alarms with NBN Co;
  • contact their alarm providers to check compatibility with the NBN and confirm if any wiring changes are required;
  • contact phone or internet providers to advise that they have medical alarms; and
  • confirm that their alarms are working correctly after the NBN is installed.

I would appreciate if in your interaction with care recipients you could raise this issue with them.

Further information about the medical alarm register can be found on the : NBN Co website.

I appreciate your assistance in this matter.

Yours sincerely

Donna Moody
Group Manager
Ageing and Aged Care Services
Department of Social Services