New What Can We Learn? Report : Working with nominated and legally appointed representatives

Page last updated: 14 August 2014

This Information was distributed on 6 February 2014.

Are you fully aware of the different types and functions of appointed representatives? Do you know what the options are when representative arrangements are not working? Is your service following best practice in documenting representative information?

Dear stakeholder,

Are you fully aware of the different types and functions of appointed representatives? Do you know what the options are when representative arrangements are not working? Is your service following best practice in documenting representative information?

The What Can We Learn? Report by the Aged Care Complaints Scheme provides vital information to help you work with nominated and legally appointed representatives.

What Can We Learn? reports provide information on a specific topic, identify possible risk factors related to the topic and outline suggestions of areas that aged care providers may wish to review within their service. These reports are not directions.

You can also access this report along with other useful resources from Aged Care Complaints Scheme website. We encourage you to subscribe to our website to receive an email alert whenever we publish new information. To subscribe, enter your email address into the 'Subscribe to updates' box on the right-hand side of the website.

Aged Care and Population Ageing Communications
Department of Social Services