The Veterans’ Supplement in Residential Care

Page last updated: 06 November 2015

The Veterans’ Supplement, introduced on 1 August 2013, in residential care facilitates access to residential care for veterans with a mental health condition accepted by the Department of Veterans’ Affairs (DVA) as related to their service. This is to ensure their service related mental health condition does not act as a barrier to accessing appropriate care.

Multi-Purpose Services and the National Aboriginal and Torres Strait Islander Flexible Aged Care Programme receive an equivalent amount of the Dementia and Cognition Supplement and Veterans’ Supplement as a component of their grant payments. Transition care services also receive an equivalent amount of dementia and Veterans’ Supplement on a component of their funding arrangements.

For information on the operation of the Veterans’ Supplement in Home Care view the Veterans’ Supplement in Home Care webpage.

Eligibility criteria

Eligibility for the Veterans’ Supplement in Residential Care is determined by DVA.  A veteran who has a mental health condition which DVA has determined is related to their service and who is receiving Commonwealth subsidised residential care will be eligible for the Veterans’ Supplement. Care recipients are not required to undergo any further assessment to establish eligibility for the supplement.

Payment for eligible veterans

Approved providers do not need to submit a claim for the Veterans’ Supplement in Residential Care. DVA and the Department of Human Services (DHS), which is responsible for payment of the supplements, will match information to determine eligibility. Once an eligible veteran or their legal representative have provided consent for information about their eligibility to be given to their approved provider, payment will be automatic from the date of entry into care, or the date the resident became eligible for the supplement, whichever is later. 

Approved providers will be advised they are receiving the Veterans’ Supplement for a resident on the payment advice from the DHS. This advice will not include any information about the veteran’s service related mental health condition because of privacy considerations. It is nevertheless expected, that as part of their obligations under the Aged Care Act 1997 Approved Providers will determine care recipient care needs through appropriate assessment and care planning.

The current rates of Veterans’ Supplement paid to eligible residential care services can be found on the Subsidies and Supplements webpage.


For information and queries about payments, providers can contact DHS on 1800 195 206.

For enquiries regarding the Veterans' Supplement in residential care, please email

More information

Information about the Veterans’ Supplement can be found at the DVA factsheet finder (factsheet ID number #HSV 137 - Veterans Supplement in residential care).

For information about aged care services, older people, their families and carers can access My Aged Care at or ring 1800 200 422.