Quality and Compliance
This category contains links which provide information on sanctions, non-compliance, complaints, accreditation and standards relating to aged care providers.
- Residential care Sanctions and Notices of Non-Compliance
Information about Sanctions and Notice of Non-Compliance imposed on or issued to approved providers (operators) of Australian Government subsidised aged care services by the Department of Social Services.
- Report on the Feasibility of Developing a Standards Rating System for all Australian Government Subsidised Aged Care Homes
2004 report from the Australian Centre for Evidence Based Aged Care on the feasibility of developing a standards rating system for all Australian Government subsidised aged care homes. Aged Care Complaints Scheme information resources. A range of publications that provide information about different aspects of the Scheme, including resolution approaches, review rights and advocacy.
- Report on the Operation of the Aged Care Act (ROACA)
Aged Care Act 1997 each year, and includes additional information to aid understanding of aged care programs and policies. ROACA includes statistics and analysis on the operation of the Aged Care Complaints Scheme over the 12-month period.
- Aged Care Complaints Scheme ‘What can we learn?’ reports
These reports provide analysis of data on a specific topic, identify possible risk factors related to the topic, and outline suggestions of areas that aged care providers may wish to review within their service.