Quality

Page last updated: 30 October 2018

Review of National Aged Care Quality Regulatory Processes

The independent Review of National Aged Care Quality Regulatory Processes is complete and the final report is now available. The Minister announced broad support for the direction of the report.

Single quality framework

The single quality framework includes:

  • a single set of quality standards (the new Aged Care Quality Standards)
  • improved quality assessment processes across residential and community care
  • a single charter of aged care consumer rights
  • enhanced quality information to enable consumers to make choices about the care and services they need.

Current Arrangements

Current quality standards

Commonwealth law requires Australian Government-funded aged care providers to meet quality standards. There are currently four sets of quality standards. Providers will continue to be assessed against these standards until 30 June 2019, after which the new Aged Care Quality Standards come into effect.

Current assessment arrangements against the standards, including unannounced re-accreditation audits

Approved providers are assessed and monitored against the quality standards.

From 1 July 2018, unannounced re-accreditation audits apply to all residential aged care services that apply for re-accreditation. 

Aged care quality and compliance

Information on the quality and accountability of aged care services including compliance resources and publications, compulsory reporting guidelines for approved providers of residential care.

Aged Care - Sanctions and Non-Compliance Notices

Information about regulatory action (Sanctions and Notices of Non-Compliance) taken by the department.

Quality indicators

Quality indicators measure aspects of service provision which contribute to the quality of care and services given by the provider, and consumers’ quality of life and experiences.

Mandatory influenza (flu) vaccination program for residential aged care providers 

From 1 May 2018, residential aged care providers must have in place an influenza vaccination program for staff and volunteers.