Quality

Page last updated: 26 March 2018

Review of National Aged Care Quality Regulatory Processes

The independent Review of National Aged Care Quality Regulatory Processes is complete and the final report is now available. The Minister announced broad support for the direction of the report and that the Government would move as soon as possible to replace announced re-accreditation audits with unannounced audits in residential aged care services.

Single quality framework

The single quality framework includes a single set of quality standards, new quality assessments across residential and community care and enhanced quality information to enable consumers to make choices about the care and services they need.

The draft Aged Care Quality Standards have been published.

Current Arrangements

Current quality standards

Commonwealth law requires Australian Government-funded aged care providers to meet quality standards. There are four sets of quality standards.

Current assessment arrangements against the standards, including unannounced re-accreditation audits

Approved providers are assessed and monitored against the quality standards.

Aged care quality and compliance

 Information on the quality and accountability of aged care services including compliance resources and publications, compulsory reporting guidelines for approved providers of residential care.

Aged Care - Sanctions and Non-Compliance Notices

Information about regulatory action (Sanctions and Notices of Non-Compliance) taken by the department.

Quality indicators

Quality indicators measure aspects of service provision which contribute to the quality of care and services given by the provider, and consumers’ quality of life and experiences