Aged Care Quality and Compliance

Page last updated: 18 October 2017

Information on the quality and accountability of aged care services including compliance resources and publications, compulsory reporting guidelines for Approved Providers of residential care.

Aged Care Quality and Compliance Resources

Links to useful resources, including Risk Management for emergency events in aged care and information on police checks used within the Aged Care Quality and Compliance Group.

Aged Care Compliance Policy Statement

The policy been developed to assist approved providers in understanding the Department’s approach to aged care compliance.

Compulsory reporting for approved providers

Identifying, reporting and responding to allegations of assault and unexplained absences in residential aged care.

Police Certification Guidelines for Aged Care Providers

These guidelines have been developed to assist approved providers with the management of police certificate requirements.

Prudential and Approved Provider Regulation Client Service Charter

The Prudential and Approved Provider Regulation Branch within the Aged Care Quality and Compliance Group administers national programs relating to the prudential regulation of approved providers charging accommodation bonds and also the approval of providers of aged care.

Quality Framework for the National Aboriginal and Torres Islander Flexible Aged Care Program

The National Aboriginal and Torres Strait Islander Flexible Aged Care Program aims to provide quality, flexible and culturally appropriate aged care to older Aboriginal and Torres Strait Islander people close to their home and community.

Risk Management for emergency events in Aged Care

This document is in response to questions asked of the Department of Health (the department) by providers of residential aged care and aged care in the community in relation to risk management for emergency events.

Role of the Aged Care Quality and Compliance Group

Information about the Aged Care Quality and Compliance Group and its role.