Notifying material changes for approved providers

Page last updated: 13 April 2018

Approved providers are required to notify the department of changes that materially affect the suitability of an approved provider to provide aged care within 28 days after the change occurs.

A material change is one that is substantial or considerable in nature. For example, the approved provider:

  • is no longer an incorporated organisation
  • is unable to meet any of the home, flexible or residential care standards
  • is unable to manage its financial responsibilities including subsidies and care recipient’s fees and payments
  • makes a change which may affect the rights of aged care recipients
  • makes substantial changes to its organisational or governance structure such as
    • entering into a brokerage arrangement for delivery of clinical care
    • use of a management company.

These are examples only and approved providers should consider each situation individually.

Notifications to the Secretary about the approved providers nature and details of material changes are to be completed using the Notification of a Material Change form.

This form can also be used to notify changes to Authorised Contact details. Keeping the details of your authorised contact person up to date will ensure that important departmental notifications are received by the appropriate individual.