Quality indicators in residential aged care

Page last updated: 11 February 2019

Quality indicators provide greater access to information about the quality of aged care services. Consumers, their families and carers can make more informed choices about aged care services. Adoption of quality indicators is an opportunity for providers to drive continuous quality improvement and compare the performance of similar services.

From 1 July 2019 all Commonwealth subsidised residential aged care facilities must collect and provide clinical quality indicator data to the Department of Health.

Aged care providers can do this by either:

a)         joining the National Aged Care Quality Indicator Program;

b)         using a commercial benchmarking service; or

c)         using an in-house system.

Commonwealth subsidised residential aged care services must measure, monitor and report on three clinical quality indicators

  • Pressure injuries
  • Use of physical restraint
  • Unplanned weight loss

These clinical indicators measure important aspects of the quality of care that can affect your health and wellbeing. The information is gathered from routine care and submitted to the Department of Health for consolidation and reporting back to services.

In time the QI data will be consolidated and published on the Aged Care Quality and Safety Commission website. Publication of QI data will give consumers transparent, comparable information about quality in aged care to aid decision making

Guidance for residential aged care facilities

Practical advice, resources, videos, guidelines and tools for aged care service providers participating in the program. Find out about accessing the QI application on the My Aged Care Provider Portal, collecting your data, and more.

More Information

About the National Aged Care Quality Indicator Program