Quality indicators provide greater access to information about the quality of aged care services. Consumers, their families and carers can make more informed choices about aged care services. Adoption of quality indicators is an opportunity for providers to drive continuous quality improvement and compare the performance of similar services.
The National Aged Care Quality Indicator Program is voluntary for aged care service providers. Implementation of the program commenced on 1 January 2016 for residential aged care facilities.
Residential aged care services have the opportunity to participate voluntarily in the program.
Practical advice, resources, videos, guidelines and tools for aged care service providers participating in the program. Find out about accessing the QI application on the My Aged Care Provider Portal, collecting your data, and more.
Quality indicators in home care are in the early research and planning stages.