About the National Aged Care Quality Indicator Program

Page last updated: 15 June 2017

The National Aged Care Quality Indicator Program (QI Program) is a voluntary program for aged care services.

Quality Indicators (QIs) measure aspects of service provision which contribute to the quality of care and services given by the provider, and to consumers’ quality of life and experiences. The main objectives of the QI Program are:

  • to give consumers transparent, comparable information about quality in aged care to aid decision making
  • for providers to have robust, valid data to measure and monitor their performance and support continuous quality improvement.

Opportunity for providers to participate

The QI Program started on 1 January 2016 for residential aged care facilities. There are currently three quality of care indicators that focus on clinical areas.

Providers of aged care are encouraged to participate. They will be able to compare their results with a national data set gained from the consistent approach to measuring quality outcomes. Evidence overseas and in Australia demonstrates significant quality improvements achieved with the implementation of QI programs.

Validated consumer experience and quality of life tools were assessed for their suitability in residential aged care. Tools that were found to be applicable, feasible and user-friendly for consumers and providers were trialled in early 2016. Read more about the residential aged care quality indicators.

An initial suite of tools that measure goal attainment, consumer experience and quality of life were piloted in home care with a nationally representative sample of home care package service providers in early 2016. Read more about the home care quality indicators.

Quality indicator data will be published on the My Aged Care website when the data has been established as reliable and accurate and following stakeholder consultation.

Quality indicator pilot report

Before the start of the QI Program, a pilot of the three initial quality indicators was conducted in residential aged care in 2015. This pilot was managed by KPMG and aimed to gather feedback from staff and services and examined the:

  • nature of data capture and data collection processes
  • accessibility and usefulness of pilot support materials
  • pathways for implementation and consideration in the development of the QI Program.

More information about the pilot and the key outcomes are available in the National Aged Care Quality Indicator Program - Residential Care Pilot Outcomes.

Consumer Experience and Quality of Life pilot report

Consumer Experience and Quality of Life pilots were conducted in residential and home aged care in 2016. The purpose of the pilots was to examine the relevance, appropriateness, and useability of Consumer Experience and Quality of Life tools for the purposes of the national QI Program. The pilots were managed by KPMG and included 480 Commonwealth funded residential and home aged care services, and 2470 consumers.

More information about the pilot and the key findings and outcomes are available in the National Aged Care Quality Indicator Program – Consumer Experience and Quality of Life Pilot Outcomes.

Contacts

For more information on the QI Program for residential aged care, phone the My Aged Care provider and assessor helpline on 1800 836 799.

Questions or comments about the quality of life and consumer experience measures can be emailed to AgedCareReformEnquiries@health.gov.au.

More information