About the National Aged Care Quality Indicator Program

Page last updated: 11 February 2019

The National Aged Care Quality Indicator Program is a program for Commonwealth subsidised residential aged care services.

Quality Indicators measure aspects of service provision which contribute to the quality of care and services given by the provider, and to consumers’ quality of life and experiences.

The main objectives of the National Aged Care Quality Indicator Program are:

  • to give consumers transparent, comparable information about quality in aged care to aid decision making
  • for providers to have robust, valid data to measure and monitor their performance and support continuous quality improvement.

The National Aged Care Quality Indicator Program started on 1 January 2016 as a voluntary program for Commonwealth subsidised residential aged care services. From 1 July 2019, all Commonwealth subsidised residential aged care homes must collect and provide clinical quality indicator data to the Department of Health. This can be done by either:

a)   joining the National Aged Care Quality Indicator Program;

b)   using a commercial benchmarking service; or

c)   using an in-house system.

Commonwealth subsidised residential aged care services must collect and report on the following three clinical quality indicators:

  • Unplanned weight loss
  • Use of physical restraint
  • Pressure injury

Providers of aged care will be able to compare their results with a national data set gained from the consistent approach to measuring quality outcomes. Evidence overseas and in Australia demonstrates significant quality improvements achieved with the implementation of Quality Indicator programs.

In time quality indicator data will be consolidated and published on the Aged Care Quality and Safety Commission’s website. Consumers, their familes and / or carers can then use this information to help make decisions about their care, and to choose the right service provider for thier needs.

Contacts

For more information on the QI Program for residential aged care, phone the My Aged Care provider and assessor helpline on 1800 836 799.

Questions or comments about the quality of life and consumer experience measures can be emailed to AgedCareReformEnquiries@health.gov.au.

More information