About the National Aged Care Mandatory Quality Indicator Program

Page last updated: 24 June 2019

From 1 July 2019, the National Aged Care Mandatory Quality Indicator Program is mandatory for all Commonwealth subsidised residential aged care services. The new requirements are contained in the Aged Care Legislation Amendment (Quality Indicator Program) Principles 2019.

Quality indicators measure aspects of service provision which contribute to the quality of care and services given by the provider, and to care recipients’ quality of life and experiences.

The objectives of the National Aged Care Mandatory Quality Indicator Program are:

  • for providers to have robust, valid data to measure and monitor their performance and support continuous quality improvement; and
  • over time, to give consumers transparent, comparable information about quality in aged care to aid decision making.

From 1 July 2019, all Commonwealth subsidised residential aged care services must collect and provide quality indicator data to the Department of Health against the following quality indicators:

  • Pressure injuries
  • Use of physical restraint
  • Unplanned weight loss.

Information about how to meet the requirements of the National Aged Care Mandatory Quality Indicator Program can be found on the guidance for residential aged care services page.

Providers of aged care will be able to compare their results with a national data set gained from the consistent approach to measuring quality outcomes. Evidence overseas and in Australia demonstrates significant quality improvements achieved with the implementation of quality indicator programs.

The quality indicator data will be consolidated and published on the Australian Institute of Health and Welfare website, GEN Aged Care Data.

Contacts

For more information on the National Aged Care Mandatory Quality Indicator Program for residential aged care, please contact the My Aged Care provider and assessor helpline on 1800 836 799.

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