Guidance for residential aged care facilities participating in the Quality Indicators Program

Page last updated: 25 January 2017

The voluntary Quality Indicators (QI) Program is open nationally to all residential facilities. A range of resources has been developed to assist residential facilities to collect their QI data using the same definitions and methods, enter their data into the QI application on the Provider Portal and access reports on their data. These resources are provided below.

Program tools

Resource manual

To collect nationally consistent data, it is important that the definitions and methods of collection are undertaken in the same way by all participating residential facilities.  

The National Aged Care Quality Indicator Program Resource Manual has all the instructions you need for successful participation in the QI Program.

The three QIs

Quality indicator 1 – pressure injuries

Quality indicator 2 – use of physical restraint

Quality indicator 3 – unplanned weight loss

Fact sheets

Information modules

Watch the information modules to learn about the QI definitions and how to collect and record data.

These modules provide information about the three quality indicators that are measured as part of the National Aged Care Quality Indicator Program:

Each module provides a detailed definition, how to collect and record data and how the data is converted to become a QI. The modules take approximately 30 minutes each to complete and consist of a short video, followed by a quiz.


Watch the webinar to learn about the QI program and the Resource Manual

Questions and answers from the webinar

Help with the Provider Portal

Accessing and using the QI application on the Provider Portal

Accessing your reports through the Provider Portal


For more information about the QI Program for residential aged care, phone the My Aged Care provider and assessor helpline on 1800 836 799.

More information