Guidance for residential aged care services on the Quality Indicators in Residential Aged Care Program

Page last updated: 08 March 2019

From 1 July 2019, all Commonwealth subsidised residential aged care homes services across Australia must collect and provide clinical quality indicator data to the Department of Health. Aged care providers can do this by either:

a)         joining the National Aged Care Quality Indicator Program;

b)         using a commercial benchmarking service; or

c)         using an in-house system.

All Commonwealth subsidised residential aged care services must measure, monitor and report on three clinical quality indicators. These indicators are:

  • Pressure injuries
  • Use of physical restraint
  • Unplanned weight loss

A range of resources has been developed to assist residential services to collect their Quality Indicator data using the same definitions and methods, enter their data into the Quality Indicator application on the Provider Portal and access reports on their data. These resources are provided below.

Program tools

Resource manual

To collect nationally consistent data, it is important that the definitions and methods of collection are undertaken in the same way by all Commonwealth subsidised residential aged care services.   

The National Aged Care Quality Indicator Program Resource Manual has all the instructions you need for successful participation in the National Aged Care Quality Indicator Program.

The three QIs

Quality indicator 1 – pressure injuries

Quality indicator 2 – use of physical restraint

Quality indicator 3 – unplanned weight loss

Fact sheets

Information modules

Watch the information modules to learn about the QI definitions and how to collect and record data.

These modules provide information about the three quality indicators that are measured as part of the National Aged Care Quality Indicator Program:

Each module provides a detailed definition, how to collect and record data and how the data is converted to become a QI. The modules take approximately 30 minutes each to complete and consist of a short video, followed by a quiz.

Webinar

Watch the webinar to learn about the QI program and the Resource Manual

Questions and answers from the webinar

Help with the Provider Portal

Accessing and using the QI application on the Provider Portal

Accessing your reports through the Provider Portal

Contacts

For more information about the QI Program for residential aged care, phone the My Aged Care provider and assessor helpline on 1800 836 799.

More information