Quality Reporting

Page last updated: 14 October 2019

Quality Reporting is the Australian Government’s process for encouraging community aged care providers to review, refine and continuously improve the quality of their service delivery. The program applies to approved providers receiving Australian Government subsidies for the provision of:

  • Home Care Packages
  • Services funded under the Commonwealth Home Support Programme (CHSP) and Home and Community Care (HACC) Program.

The Quality Reporting process requires providers to report on how their services meet the quality Standards, program requirements and other expectations.

Quality Reporting is based on a continuous quality improvement model aimed at ensuring service providers have systems and processes in place that result in high quality services for their clients. Many providers have been doing this for a long time; therefore Quality Reporting is an opportunity to report on these achievements using an agreed reporting format.

Under the Quality Reporting Program reviews of service outlets are carried out by quality reviewers from the Australian Aged Care Quality Agency (AACQA).

How was it developed?

Quality Reporting was developed by the former Department of Health and Ageing in consultation with providers of home care. It arose from a view put forward by the home care sector that home care needed a quality system that was flexible enough to cater to the needs of different types of providers. The Quality Reporting model was chosen because it places a strong emphasis on local needs, focusing on improvements that will work in each individual situation.

How does it work?

Quality Reporting requires providers, at least once every three years, to report on their systems for delivering quality services.

The quality review process is outlined on the AACQA website. 

Standards for Home Care

The Home Care Standards (formerly the Community Care Common Standards) were developed jointly by the Australian Government and state and territory governments as part of broader community care reforms to develop common arrangements that help to simplify and streamline the way community care is delivered. The Home Care Standards apply from 1 August 2013.

For more information please refer to Home Care Standards.

Transition to the Australian Aged Care Quality Agency

From 1 July 2014, responsibility for the quality reviews of home care services transferred to the Australian Aged Care Quality Agency. This includes quality reviews of all Commonwealth Home and Community Care services and the National Respite for Carers Program.

More information is available on the Australian Aged Care Quality Agency website.

More Information

General Frequently Asked Questions.