Information on My Aged Care for Health Professionals

Page last updated: 19 November 2014

What is My Aged Care?

My Aged Care is an Australian Government website (myagedcare.gov.au) and national phone line (1800 200 422) providing up-to-date information about aged care and healthy and active living. It will assist people to navigate the aged care system and will provide referrals for assessment and service provision.

The My Aged Care phone line (1800 200 422) is open from 8am-8pm, Monday to Friday and from 10am-2pm on Saturdays, throughout Australia.

My Aged Care provides:

  • Referrals for assessment and service provision;
  • Up-to-date information on Commonwealth funded aged care services in each local area;
  • Information about aged care fees and charges;
  • Support for people from Culturally and Linguistically Diverse communities;
  • Information about healthy and active living; and
  • Information about carer support services.

Referrals for assessment and service provision; Up-to-date information on Commonwealth funded aged care services in each local area; Information about aged care fees and charges; Support for people from Culturally and Linguistically Diverse communities; Information about healthy and active living; and Information about carer support services.

When was My Aged Care introduced?

My Aged Care was introduced on 1 July 2013. It is being implemented in stages to ensure that everybody has time to adapt and plan ahead for further changes.

My Aged Care provides people with clear and reliable information on aged care and a fast way to find service providers near them.

Over time, My Aged Care will provide:

  • A consistent approach to needs assessment to assess a person’s aged care needs and eligibility for Australian Government funded services.
  • A central client record to record the results of a needs assessment and services provided
  • A linking service to help people with complex needs access aged care services, health care, housing, disability services and financial advice.
  • Referrals to carer support services to provide carers with support through information, education and training, counselling, access to respite (including after hours emergency respite) and referrals to other services.

What will change for health professionals?

You will not need to change your work practices for now, other than telling your patients about My Aged Care. In the future, the main changes that will impact you include:

Promoting My Aged Care as the entry point for aged care information and access to services.
Referring your patients to My Aged Care for aged care needs assessments.

What will happen to existing intake services?

In 2013, current arrangements will not change. My Aged Care is referring clients to existing intake services.

What do health professionals need to know?

My Aged Care website
Website address: myagedcare.gov.au (myagedcare.gov.au has replaced seniors.gov.au and agedcareaustralia.gov.au)

My Aged Care contact centre

Number: 1800 200 422
Hours of operation: 8am-8pm Monday to Friday and 10am-2pm Saturday (your local time). Closed on Sundays and national public holidays.

Carers who contact My Aged Care will be referred to carer support services or their local Commonwealth Respite and Carelink Centre.

What do health professionals need to do?

There are a few simple things you can do:

  • Visit myagedcare.gov.au and familiarise yourself with the content.
  • Inform your patients about My Aged Care

More information

For more information on aged care, to provide feedback or ask questions about the services provided by My Aged Care, complete the ‘contact us’ form at: myagedcare.gov.au/contact or call 1800 200 422.

All information in this publication is correct as at October 2013.