Charter of Aged Care Rights Template for Signing

Page last updated: 05 April 2019

Providers have responsibilities to support consumers to understand the new Charter that comes into effect from 1 July 2019.

From 1 July 2019, providers must give consumers a copy of the new Charter signed by the provider, and ensure that the consumer or their authorised person has been given a reasonable opportunity to sign a copy of the Charter.

The purpose of requesting the consumer’s signature is to allow them to acknowledge they have received the Charter and had assistance to understand it. Consumers are not required to sign the Charter and can commence, and/or continue to receive care and services, even if they choose not to sign the Charter.