Caring for someone

Page last updated: 01 December 2016

Caring is a rewarding experience, but it can also be very demanding and sometimes carers need extra help and support. This page provides links to information and help available for carers.

Carer Gateway

Carer Gateway is a national online and phone service that provides practical information and resources to support carers to help carers locate their nearest existing support services.

Carer Gateway will provide information for carers online and by phone:

  • Telephone: Carers can call 1800 422 737 from Monday to Friday between 8am and 6pm for information about services and support available.
  • Website: A range of information including practical advice on how to care, details about financial and respite support, and how to adjust when caring ends, can be accessed at www.carergateway.gov.au.
  • Service finder: Carer Gateway website has an interactive service finder to help carers identify local services, including Commonwealth-funded organisations delivering carer support services.

Carer Gateway website also has information for different types of carers including young carers, older carers, working carers, Aboriginal and Torres Strait Islander carers, and culturally and linguistically diverse carers.

This new service does not affect how carers currently access their existing support services.

For more information about Carer Gateway, visit www.carergateway.gov.au.

Commonwealth Home Support Programme (CHSP)

Introduced 1 July 2015, the CHSP consolidates the Commonwealth Home and Community Care (HACC) Program, the National Respite for Carers Program (NRCP), the Day Therapy Centres (DTC) Program, and the Assistance with Care and Housing for the Aged (ACHA) Program. The CHSP can assist by providing Government-subsidised access to a variety of respite services.

National Carer Counselling Program (NCCP)

The NCCP provides short term emotional and psychological counselling and support services that are subsidised by the Australian Government. Commonwealth Respite and Carelink Centres can help you find out about NCCP services in your local area.

My Aged Care

Further information about services and support for carers can be found at My Aged Care, topics include:

More information