My Aged Care

Page last updated: 27 February 2017

My Aged Care is a website and a national phone line. Together they can provide you with information on aged care. You can call the phone line on 1800 200 422 between 8.00am and 8.00pm on weekdays and between 10.00am and 2.00pm on Saturdays. The My Aged Care phone line is closed on Sundays and national public holidays.

Help at Home
For most people, growing older means that there are times when you find it difficult to manage with day-to-day living activities. There are many different services that may support you to stay in your own home for longer, including services like nursing care, help with housework, meals and transport to appointments.

Home Care Packages
Older Australians with complex care needs may find a home care package can help them to live independently in their own home.

Aged Care Homes
As you grow older, you may find the best way to receive help and support can be by living in an aged care home either on a permanent basis or for a short stay (called 'residential respite').

Families and Carers
Caring for someone can be a rewarding experience, but it can also be very demanding and sometimes family members and carers need extra help and support. My Aged Care provides links to information and help available to support you.

Assessment
The Australian Government funds many different types of organisations so they can provide subsidised aged care services. No matter which organisation you choose, you will probably need some type of assessment to begin the process of receiving help at home or moving into an aged care home.

Find a Service
You can search for organisations that may provide aged care services in your area using the service finders on the My Aged Care website or calling My Aged Care on 1800 200 422.

Cost of Care
From 1 July 2014, there were changes to fee arrangements for home care packages and aged care homes. You can call My Aged Care on 1800 200 422 to help you estimate the fees and charges you have to pay towards your aged care services.

Aged Care Complaints Scheme
If you are receiving aged care you have a right to be looked after properly, treated well and given high-quality care and services. You have rights and responsibilities if you are receiving help in your own home or in an aged care home. If you're concerned about the care or services you receive from an aged care home, Home Care Package or HACC service, you can make a compliant to the Aged Care Complaints Scheme.