People from diverse backgrounds
Some older Australians with diverse needs find it difficult to access aged care information and services that are sensitive to their backgrounds and circumstances. The Government is committed to ensuring people from diverse backgrounds can access aged care services that are specific to their care needs. These diverse groups include:
- People from culturally and linguistically diverse (CALD) backgrounds
- People who identify as lesbian, gay, bisexual, transgender and intersex (LGBTI)
- Care Leavers (including Forgotten Australians, Former Child Migrants and Stolen Generations)
Feedback on Diversity Strategies
We are seeking your feedback on the operation of the National Ageing and Aged Care Strategy for People from Culturally and Linguistically Diverse (CALD) Backgrounds, and the National Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI) Aged Care Strategy (the Strategies).
From 30 March 2017, feedback can be provided by either a short survey (approximately 10 minutes to complete) or a more detailed submission form.
We are seeking feedback from:
- aged care providers
- health professionals
- peak bodies
- community organisations
- consumers of aged care and their families and carers
National Ageing and Aged Care Strategy for People from CALD Backgrounds
Released on 20 December 2012, the National Ageing and Aged Care Strategy for People from CALD Backgrounds (the CALD Strategy) has been developed to inform the way the Government responds to the needs of older people from CALD backgrounds and to better support the aged care sector to deliver care that is sensitive and appropriate to their needs.
Consultation sessions were held with groups representing people from CALD backgrounds to inform the development of the CALD Strategy and to assess the need to develop further tools and/or activities.
Consultation sessions were coordinated by the Federation of Ethnic Communities’ Councils of Australia (FECCA) and held in all capital cities and a number of regional centres including Wollongong, Cairns and Shepparton. The department facilitated further consultation by inviting the public to comment on the draft Strategy via the department’s website.
The National Ageing and Aged Care Strategy for people from CALD Backgrounds is available in English and seven languages; Greek, Italian, Mandarin (Chinese), Vietnamese, Lebanese, Turkish and Hindi (Indian).
Building capacity for the emerging aged care needs of CALD communities
The Australian Government is committed to ensuring equitable access to high quality, culturally appropriate aged care for people from CALD backgrounds.
CALD communities with emerging aged care needs may require additional support to establish aged care services.
The department engaged Outcomes Plus Pty Ltd to consult with CALD communities and organisations to develop the following resources:
- An overview to improve aged care services for your community that provides guidance on:
- A guide to improve aged care services for your community that builds on the overview to help CALD communities to have greater access to home and residential aged care;
- a demographic data analysis that provides information on current CALD ageing populations and future trends.
The overview document and comprehensive guide have been translated into ten languages other than English: Arabic, Chinese (Simplified), Chinese (Traditional), German, Greek, Hindi, Italian, Spanish, Turkish and Vietnamese.
Partners in Culturally Appropriate Care (PICAC)
A PICAC organisation is funded in each state and territory to:
- support aged care providers to deliver culturally appropriate care to older people from CALD communities
- help older CALD people and their families make informed decisions about their aged care needs.
PICAC organisations conduct a range of activities including training, information sessions, workshops, and resource development.
The Multicultural Communities Council of Illawarra is also conducting the national My Aged Care CALD Accessibility Project which will identify cultural barriers that CALD people experience when accessing My Aged Care website and contact centre. The project will recommend strategies to support both established and emerging CALD communities to navigate the aged care system.
Further information is available from the PICAC organisations:
- New South Wales & Australian Capital Territory
- Northern Territory
- South Australia
- Western Australia
Multicultural Communities Council of Illawarra
Ms Cecilia Milani – PICAC Manager
117 Corrimal Street
Wollongong NSW 2500
PO Box 238
Wollongong NSW 2520
Council on the Ageing (NT)
Ms Lina Paselli – PICAC Officer
65 Smith Street
Darwin NT 0800
GPO Box 852
Darwin NT 0801
Diversicare, Ethnic Communities Council of Queensland
Ms Vivienne McDonald – Director
1852 Logan Road
Mt Gravatt QLD 4122
PO Box 409
Mt Gravatt QLD 4122
Multicultural Aged Care Incorporated
Ms Rosa Colanero – CEO
94 Henley Beach Road
Mile End SA 5031
PO Box 488
Torrensville Plaza SA 5031
Migrant Resource Centre (Southern Tasmania)
Mr Hans Schmid – PICAC Project Officer
49 Molle Street
Hobart TAS 7000
Centre for Cultural Diversity in Ageing
Ms Ljubica Petrov – Manager
Level 1/789 Toorak Road
Hawthorn East Vic 3123
PO Box 5093
Glenferrie South VIC 3122
Fortis Consulting Pty Ltd
Mary Gurgone – National Director
Ground Floor, The Grosvenor
12 St Georges Terrace
Perth WA 6000
National LGBTI Ageing and Aged Care Strategy
The National Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI) Ageing and Aged Care Strategy (the LGBTI Strategy) aims to inform the way the Government responds to the needs of older LGBTI people and better support the aged care sector to deliver care that is sensitive and appropriate.
A series of consultation sessions were held with key stakeholder groups representing people from LGBTI communities to:
- gather detailed feedback on the draft LGBTI Strategy
- highlight any emerging issues and themes to feed into the Strategy.
Since the LGBTI Strategy, the Australian Government has funded a number of LGBTI projects and programs aimed to support aged care service providers on providing LGBTI inclusive services and inform people who identify as LGBTI on the inclusive aged care services available.
LGBTI Sensitivity Training
The National LGBTI Health Alliance has been engaged to deliver a national roll-out of sensitivity training for people who work in aged care.
The training will raise awareness across the aged care sector of LGBTI people and their ageing related issues, and provide the knowledge and skills basis for organisations and their staff to work to become more LGBTI inclusive.
Further information about the LGBTI Sensitivity Training is available.
A Care Leaver is a person who was in institutional care or another form of out-of-home care, including foster care, as a child or youth during the 20th century. Care Leavers is a term that includes:
- Forgotten Australians
- Former Child Migrants
- Stolen Generations.
The Caring for Forgotten Australians, Former Child Migrants and Stolen Generations Information Package was developed in consultation with the Improving Aged Care for Forgotten Australians, Former Child Migrants, and Stolen Generations Reference Group.
A new package of resources is available to help Care Leavers traumatised by their experiences in orphanages, children’s homes, foster care and other institutions in their transition to aged care services.
This new package will also help aged care providers to better understand the issues faced by these groups and develop an organisation’s cultural and aged care service capabilities.
The package includes:
- an information booklet
- a video
- a training facilitator guide
- a PowerPoint presentation