People from diverse backgrounds

Page last updated: 14 February 2019

Aged Care Diversity Framework and action plans 

Building capacity for the emerging aged care needs of CALD communities 

Partners in Culturally Appropriate Care (PICAC) 

LGBTI resources and sensitivity training 

Care Leavers

Regardless of background, life experience, culture, or sexuality, it’s important that aged care is appropriate, accessible, and sensitive to the diverse individual needs of older Australians. Some older Australians with diverse needs find it difficult to access aged care information and services that are sensitive to their backgrounds and circumstances. The Government is committed to ensuring people from diverse backgrounds can access aged care services that meet their needs.

Aged Care Diversity Framework

The Hon Ken Wyatt AM MP, Minister for Senior Australians and Aged Care and Minister for Indigenous Health, established an Aged Care Sector Committee Diversity Sub-Group to advise the Government on the development of an Aged Care Diversity Framework and action plans.

The Aged Care Diversity Framework (the Framework) was launched on 6 December 2017.

The Framework is an overarching set of principles designed to ensure an accessible aged care system where people, regardless of their individual social, cultural, linguistic, religious, spiritual, psychological, medical and care needs are able to access respectful and inclusive aged care services. The Framework takes a human-rights based approach in line with the World Health Organization principles of:

  • non-discrimination
  • availability
  • accessibility
  • acceptability
  • quality
  • accountability
  • universality.

Development of the Framework was informed through:

Action plans

Three action plans have been developed under the Framework to assist aged care service providers and government to address specific barriers and challenges faced by:

  • Older Aboriginal and Torres Strait Islander peoples
  • Older people from Culturally and Linguistically Diverse Backgrounds
  • Older lesbian, gay, bisexual, trans and gender diverse, and intersex peoples

In addition there is a shared action plan and government action plan to support all diverse older people.

The action plans are informed by extensive public and aged care sector consultations.

An action plan for older people who are homeless, or at risk of homelessness, is currently being developed.

Building capacity for the emerging aged care needs of CALD communities

The Australian Government is committed to ensuring equitable access to high quality, culturally appropriate aged care for people from CALD backgrounds.

CALD communities with emerging aged care needs may require additional support to establish aged care services.

The department engaged Outcomes Plus Pty Ltd to consult with CALD communities and organisations to develop the following resources:

The overview document and comprehensive guide have been translated into ten languages other than English: Arabic, Chinese (Simplified), Chinese (Traditional), German, Greek, Hindi, Italian, Spanish, Turkish and Vietnamese.

Partners in Culturally Appropriate Care (PICAC)

A PICAC organisation is funded in each state and territory to:

  • support aged care providers to deliver culturally appropriate care to older people from CALD communities
  • help older CALD people and their families make informed decisions about their aged care needs.

PICAC organisations conduct a range of activities including training, information sessions, workshops, and resource development.

The PICAC Program underwent an evaluation in 2018. The Evaluation Report  is being used by Government to inform future policy. 

Contact your state or territory PICAC organisation for further information.

LGBTI Resources

Since the LGBTI Strategy, the Australian Government has funded a number of LGBTI projects and programs aimed to support aged care service providers on providing LGBTI inclusive services and inform people who identify as LGBTI on the inclusive aged care services available.  

View the LGBTI Ageing and Aged Care Resources.

LGBTI Sensitivity Training

The National LGBTI Health Alliance has been engaged to deliver a national roll-out of sensitivity training for people who work in aged care.

The training will raise awareness across the aged care sector of LGBTI people and their ageing related issues, and provide the knowledge and skills basis for organisations and their staff to work to become more LGBTI inclusive.

Care Leavers

A Care Leaver is a person who was in institutional care or another form of out-of-home care, including foster care, as a child or youth during the 20th century. Care Leavers is a term that includes:

  • Forgotten Australians
  • Former Child Migrants
  • Stolen Generations.

The Caring for Forgotten Australians, Former Child Migrants and Stolen Generations Information Package was developed in consultation with the Improving Aged Care for Forgotten Australians, Former Child Migrants, and Stolen Generations Reference Group.

A new package of resources is available to help Care Leavers traumatised by their experiences in orphanages, children’s homes, foster care and other institutions in their transition to aged care services.

This new package will also help aged care providers to better understand the issues faced by these groups and develop an organisation’s cultural and aged care service capabilities.

The package includes:

  • an information booklet
  • a video
  • a training facilitator guide
  • a PowerPoint presentation

View the full package of resources.