People from diverse backgrounds

Page last updated: 01 June 2017

Some older Australians with diverse needs find it difficult to access aged care information and services that are sensitive to their backgrounds and circumstances. The Government is committed to ensuring people from diverse backgrounds can access aged care services that are specific to their care needs.  These diverse groups include:

People from CALD Backgrounds

National Ageing and Aged Care Strategy for People from CALD Backgrounds

Released on 20 December 2012, the National Ageing and Aged Care Strategy for People from CALD Backgrounds (the CALD Strategy) has been developed to inform the way the Government responds to the needs of older people from CALD backgrounds and to better support the aged care sector to deliver care that is sensitive and appropriate to their needs.

Consultation sessions were held with groups representing people from CALD backgrounds to inform the development of the CALD Strategy and to assess the need to develop further tools and/or activities.

Consultation sessions were coordinated by the Federation of Ethnic Communities’ Councils of Australia (FECCA) and held in all capital cities and a number of regional centres including Wollongong, Cairns and Shepparton. The department facilitated further consultation by inviting the public to comment on the draft Strategy via the department’s website.

The National Ageing and Aged Care Strategy for people from CALD Backgrounds is available in English and seven languages; Greek, Italian, Mandarin (Chinese), Vietnamese, Lebanese, Turkish and Hindi (Indian).

Building capacity for the emerging aged care needs of CALD communities

The Australian Government is committed to ensuring equitable access to high quality, culturally appropriate aged care for people from CALD backgrounds.

CALD communities with emerging aged care needs may require additional support to establish aged care services.

The department engaged Outcomes Plus Pty Ltd to consult with CALD communities and organisations to develop the following resources:

The overview document and comprehensive guide have been translated into ten languages other than English: Arabic, Chinese (Simplified), Chinese (Traditional), German, Greek, Hindi, Italian, Spanish, Turkish and Vietnamese.

Partners in Culturally Appropriate Care (PICAC)

A PICAC organisation is funded in each state and territory to:

  • support aged care providers to deliver culturally appropriate care to older people from CALD communities
  • help older CALD people and their families make informed decisions about their aged care needs.

PICAC organisations conduct a range of activities including training, information sessions, workshops, and resource development.

The Multicultural Communities Council of Illawarra is also conducting the national My Aged Care CALD Accessibility Project which will identify cultural barriers that CALD people experience when accessing My Aged Care website and contact centre. The project will recommend strategies to support both established and emerging CALD communities to navigate the aged care system.

Further information is available from the PICAC organisations:

New South Wales & Australian Capital Territory

Multicultural Communities Council of Illawarra

Ms Cecilia Milani – PICAC Manager

Physical address:

117 Corrimal Street

Wollongong NSW 2500

Mailing address:

PO Box 238

Wollongong NSW 2520

Phone:  (02) 4227 4222

Fax:  (02) 4226 3146



Northern Territory

Council on the Ageing (NT)

Ms Lina Paselli – PICAC Officer

Physical address:

65 Smith Street

Darwin NT 0800

Mailing address:

GPO Box 852

Darwin NT 0801

Phone: (08) 8941 1004

Fax: (08) 8941 5011


Web: COTA Northern Territory


Diversicare, Ethnic Communities Council of Queensland

Ms Vivienne McDonald – Director

Physical address:

1852 Logan Road

Mt Gravatt QLD 4122

Mailing Address:

PO Box 409

Mt Gravatt QLD 4122

Phone: (07) 3017 2713


Web: Diversicare or Ethnic Communities Council of Queensland

South Australia

Multicultural Aged Care Incorporated

Ms Rosa Colanero – CEO

Physical address:

94 Henley Beach Road

Mile End SA 5031

Mailing address:

PO Box 488

Torrensville Plaza SA 5031

Phone: (08) 8241 9900

Fax: (08) 8352 1266


Web: Multicultural Aged Care


Migrant Resource Centre (Southern Tasmania)

Mr Hans Schmid – PICAC Project Officer

Physical address:

49 Molle Street

Hobart TAS 7000

Phone: (03) 6221 0940

Fax: (03) 6231 1264


Web: Migrant Resource Centre (Southern Tasmania)


Centre for Cultural Diversity in Ageing

Ms Ljubica Petrov – Manager

Physical address:

Level 1/789 Toorak Road

Hawthorn East Vic 3123

Mailing address:

PO Box 5093

Glenferrie South VIC 3122

Phone: (03) 8823 7900

Fax: (03) 9822 6870


Web: Cultural Diversity

Western Australia

Fortis Consulting Pty Ltd

Mary Gurgone – National Director

Physical address:

Ground Floor, The Grosvenor

12 St Georges Terrace

Perth WA 6000

Phone: (08) 9467 2490

Fax: (08) 9467 2491


Web: Fortis Consulting

People from LGBTI Communities

National LGBTI Ageing and Aged Care Strategy

The National Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI) Ageing and Aged Care Strategy (the LGBTI Strategy) aims to inform the way the Government responds to the needs of older LGBTI people and better support the aged care sector to deliver care that is sensitive and appropriate.

A series of consultation sessions were held with key stakeholder groups representing people from LGBTI communities to: 

  • gather detailed feedback on the draft LGBTI Strategy
  • highlight any emerging issues and themes to feed into the Strategy.

The National Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI) Ageing and Aged Care Strategy is available.

LGBTI Resources

Since the LGBTI Strategy, the Australian Government has funded a number of LGBTI projects and programs aimed to support aged care service providers on providing LGBTI inclusive services and inform people who identify as LGBTI on the inclusive aged care services available.  

View the LGBTI Ageing and Aged Care Resources.

LGBTI Sensitivity Training

The National LGBTI Health Alliance has been engaged to deliver a national roll-out of sensitivity training for people who work in aged care.

The training will raise awareness across the aged care sector of LGBTI people and their ageing related issues, and provide the knowledge and skills basis for organisations and their staff to work to become more LGBTI inclusive.

Further information about the LGBTI Sensitivity Training is available.

Care Leavers

A Care Leaver is a person who was in institutional care or another form of out-of-home care, including foster care, as a child or youth during the 20th century. Care Leavers is a term that includes:

  • Forgotten Australians
  • Former Child Migrants
  • Stolen Generations.

The Caring for Forgotten Australians, Former Child Migrants and Stolen Generations Information Package was developed in consultation with the Improving Aged Care for Forgotten Australians, Former Child Migrants, and Stolen Generations Reference Group.

A new package of resources is available to help Care Leavers traumatised by their experiences in orphanages, children’s homes, foster care and other institutions in their transition to aged care services.

This new package will also help aged care providers to better understand the issues faced by these groups and develop an organisation’s cultural and aged care service capabilities.

The package includes:

  • an information booklet
  • a video
  • a training facilitator guide
  • a PowerPoint presentation

View the full package of resources.