People from diverse backgrounds

Page last updated: 19 September 2019

Aged Care Diversity Framework and action plans 

Partners in Culturally Appropriate Care (PICAC) 

LGBTI sensitivity training and resources

Care Leavers

Regardless of background, life experience, culture, or sexuality, it’s important that aged care is appropriate, accessible, and sensitive to the diverse individual needs of older Australians. Some older Australians with diverse needs find it difficult to access aged care information and services that are sensitive to their backgrounds and circumstances. The Government is committed to ensuring people with diverse backgrounds can access aged care services that meet their needs.

Aged Care Diversity Framework

The Aged Care Diversity Framework (the Framework) was launched on 6 December 2017.

The Framework is an overarching set of principles designed to ensure an accessible aged care system where people, regardless of their individual social, cultural, linguistic, religious, spiritual, psychological, medical and care needs are able to access respectful and inclusive aged care services.

Action plans

A series of action plans have been developed under the Framework to assist aged care service providers, consumers and government to address specific barriers and challenges faced by:

  • Older Aboriginal and Torres Strait Islander peoples
  • Older people from Culturally and Linguistically Diverse backgrounds
  • Older lesbian, gay, bisexual, trans and gender diverse, and intersex peoples

Also available are:

The action plans were informed by extensive public and aged care sector consultations.

An action plan for older people experiencing, or at risk of, homelessness is being developed.

Partners in Culturally Appropriate Care (PICAC)

The PICAC program aims to support the provision of culturally appropriate aged care for older people from CALD backgrounds. A PICAC organisation is funded in each state and territory. To find contact details for the PICAC in your state or territory, visit the PICAC Alliance website

PICAC organisations conduct a range of activities including training, information sessions, workshops, and resource development that aim to: 

  • support aged care providers to deliver culturally appropriate care to older people from CALD communities
  • help older CALD people and their families make informed decisions about their aged care needs.

A range of PICAC-developed resources are available on the Centre for Cultural Diversity in Ageing website.

The PICAC Program underwent an evaluation in 2018. The Evaluation Report is being used by Government to inform future policy. 

LGBTI Sensitivity Training and Resources

The National LGBTI Health Alliance has been engaged to deliver a national roll-out of LGBTI sensitivity training for people who work in aged care. 

The Silver Rainbow LGBTI Aged Care Awareness Training Project offers a list of organisations responsible to deliver training, relevant to your state or territory.

The training will raise awareness across the aged care sector of LGBTI people and their ageing related issues, and provide the knowledge and skills basis for organisations and their staff to become more LGBTI inclusive.

In addition, the Australian Government has funded a number of LGBTI projects to support aged care service providers to provide LGBTI-inclusive services and inform people who identify as LGBTI on the inclusive aged care services available. For more information, visit:  LGBTI Ageing and Aged Care Resources on the departments website.

Care Leavers

A Care Leaver is a person who was in institutional care or another form of out-of-home care, including foster care, as a child or youth during the 20th century. Care Leavers is a term that includes:

  • Forgotten Australians
  • Former Child Migrants
  • Stolen Generations.

The Caring for Forgotten Australians, Former Child Migrants and Stolen Generations Information Package was developed in consultation with the Improving Aged Care for Forgotten Australians, Former Child Migrants, and Stolen Generations Reference Group.

A package of resources is available to help Care Leavers traumatised by their experiences in orphanages, children’s homes, foster care and other institutions in their transition to aged care services.

This package will also help aged care providers to better understand the issues faced by these groups and develop an organisation’s cultural and aged care service capabilities.

View the full package of resources.