People from diverse backgrounds

Page last updated: 21 January 2019

Aged Care Diversity Framework 

CALD and LGBTI aged care strategies 

Building capacity for the emerging aged care needs of CALD communities 

Partners in Culturally Appropriate Care (PICAC) 

LGBTI resources and sensitivity training 

Care Leavers

Regardless of background, life experience, culture, or sexuality, it’s important that aged care is appropriate, accessible, and sensitive to the diverse individual needs of older Australians. Some older Australians with diverse needs find it difficult to access aged care information and services that are sensitive to their backgrounds and circumstances. The Government is committed to ensuring people from diverse backgrounds can access aged care services that are specific to their care needs.

Aged Care Diversity Framework

The Hon Ken Wyatt AM MP, Minister for Aged Care and Minister for Indigenous Health, established an Aged Care Sector Committee Diversity Sub-Group in February 2017 to advise the Government on the development of an Aged Care Diversity Framework and action plans.

The Aged Care Diversity Framework (the Framework) was launched on 6 December 2017.

What is the Framework?

The Framework is an overarching set of principles designed to ensure an accessible aged care system where people, regardless of their individual social, cultural, linguistic, religious, spiritual, psychological, medical and care needs are able to access respectful and inclusive aged care services. The Framework takes a human-rights based approach in line with the World Health Organization principles of:

  • non-discrimination
  • availability
  • accessibility
  • acceptability
  • quality
  • accountability
  • universality.


Development of the Framework was informed through:

  • a broad public consultation process
  • direct engagement by Diversity Sub-Group members with  their constituents and the provider peak bodies
  • through the reviews of the 2013-2017 Culturally and Linguistically Diverse (CALD) and Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI) aged care strategies.

Action plans

The Framework will be supported by specific action plans for older people from CALD backgrounds and who identify as LGBTI; building on the 2013-2017 CALD and LGBTI aged care strategies. An action plan is also being developed in acknowledgement of the range and magnitude of social and cultural barriers faced by Aboriginal and Torres Strait Islander people in accessing aged care.

The action plans intend to support government, aged care providers, consumers, families and carers to address specific barriers and challenges affecting each group’s ability to access mainstream and flexible aged care services. It is anticipated that the action plans will be finalised by May 2018.

CALD and LGBTI aged care strategies

The 2013-2017 National Ageing and Aged Care Strategy for People from Culturally and Linguistically Diverse (CALD) Backgrounds (the CALD strategy) and National Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI) Ageing and Aged Care Strategy (the LGBTI strategy) were developed to inform the way the Government responded to the needs of older people from Culturally and Linguistically Diverse backgrounds or who identify as Lesbian, Gay, Bisexual, Transgender or Intersex.

Both the CALD and LGBTI strategies were reviewed in 2017, with findings showing that aged care stakeholders – providers, peak bodies, individuals and government – have made a concerted effort to implement the strategies over the past five years, with many positive initiatives undertaken along the way. The reviews also outline current challenges which will be considered further.

Review reports:

The Review of the Ageing and Aged Care Strategy for people from CALD Backgrounds.

The Review of the National Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI) Ageing and Aged Care Strategy.

Building capacity for the emerging aged care needs of CALD communities

The Australian Government is committed to ensuring equitable access to high quality, culturally appropriate aged care for people from CALD backgrounds.

CALD communities with emerging aged care needs may require additional support to establish aged care services.

The department engaged Outcomes Plus Pty Ltd to consult with CALD communities and organisations to develop the following resources:

The overview document and comprehensive guide have been translated into ten languages other than English: Arabic, Chinese (Simplified), Chinese (Traditional), German, Greek, Hindi, Italian, Spanish, Turkish and Vietnamese.

Partners in Culturally Appropriate Care (PICAC)

A PICAC organisation is funded in each state and territory to:

  • support aged care providers to deliver culturally appropriate care to older people from CALD communities
  • help older CALD people and their families make informed decisions about their aged care needs.

PICAC organisations conduct a range of activities including training, information sessions, workshops, and resource development.

The PICAC Program underwent an evaluation in 2018. The Evaluation Report  is being used by Government to inform future policy. 

Contact your state or territory PICAC organisation for further information.

LGBTI Resources

Since the LGBTI Strategy, the Australian Government has funded a number of LGBTI projects and programs aimed to support aged care service providers on providing LGBTI inclusive services and inform people who identify as LGBTI on the inclusive aged care services available.  

View the LGBTI Ageing and Aged Care Resources.

LGBTI Sensitivity Training

The National LGBTI Health Alliance has been engaged to deliver a national roll-out of sensitivity training for people who work in aged care.

The training will raise awareness across the aged care sector of LGBTI people and their ageing related issues, and provide the knowledge and skills basis for organisations and their staff to work to become more LGBTI inclusive.

Care Leavers

A Care Leaver is a person who was in institutional care or another form of out-of-home care, including foster care, as a child or youth during the 20th century. Care Leavers is a term that includes:

  • Forgotten Australians
  • Former Child Migrants
  • Stolen Generations.

The Caring for Forgotten Australians, Former Child Migrants and Stolen Generations Information Package was developed in consultation with the Improving Aged Care for Forgotten Australians, Former Child Migrants, and Stolen Generations Reference Group.

A new package of resources is available to help Care Leavers traumatised by their experiences in orphanages, children’s homes, foster care and other institutions in their transition to aged care services.

This new package will also help aged care providers to better understand the issues faced by these groups and develop an organisation’s cultural and aged care service capabilities.

The package includes:

  • an information booklet
  • a video
  • a training facilitator guide
  • a PowerPoint presentation

View the full package of resources.