Invitation to participate: Survey of Home Care Packages Providers

Page last updated: 23 November 2016

This information was distributed on 28 November 2014

Dear Approved Provider

I am writing to invite your organisation to participate in the KPMG Evaluation of the implementation of the Home Care Packages Programme, including the introduction of the CDC model of care.

In April 2014, KPMG were engaged by the Department to conduct the Evaluation which will identify any operational issues that may be considered by the Department to support the successful conversion of all Home Care places to the CDC arrangements before 1 July 2015, and may identify areas requiring future policy consideration.

KPMG are conducting the Evaluation in a three-tiered process. This will enable KPMG to collect data in Home Care across various stakeholders.

Tier 1 of the Evaluation is a sector wide online survey. The survey will explore provider experiences, views and insights with the programme implementation, including transition to the new care levels and supplements, ACAT assessments, interface with other aged care services, and implementation of CDC (for those providers delivering CDC places).

All home care providers are now invited to participate in this online survey. The survey can be completed any time between today and midnight on Friday, 19 December 2014. The survey is voluntary and will take you around 30 to 40 minutes to complete.

If you would like to participate in the survey, you can access the survey by clicking on or pasting the following link into your browser:

The results of the survey will be used to shape the next stage of the Home Care Packages Programme. All data from the survey will be presented in a de-identified format to the Department at the end of the Evaluation.

For more information on how KPMG handles private information please refer to their Privacy Statement, which can be found on the KPMG website.

If you have any questions regarding the survey or any technical issues, please contact KPMG by phone on 1800 789 576 or by email at

The Australian Government Statistical Clearing House Approval Number for this survey is 02408-01.

More information about the Evaluation can be found on the Department’s website.

Yours sincerely

Donna Moody
Group Manager
Ageing and Aged Care Services
27 November 2014