Reporting requirements

Page last updated: 29 November 2016

As part of the CHSP, new reporting arrangements have been established through the Data Exchange. The Data Exchange replaces all existing service activity reports (Output Variation Reporting and the HACC Minimum Data Set) for the CHSP from 1 November 2015.

On 1 November 2015 the Data Exchange became available for all service providers as they entered into a new CHSP grant agreement.

The implementation of the Data Exchange means there will be:

Importantly the Data Exchange will provide client level data as opposed to aggregated data and will support better outcomes for clients in the future.

Reporting timeline

A CHSP reporting timeline is available to clearly outline what is required of providers from 1 July 2016 to 30 July 2017.

CHSP reporting timeline PDF 188KB

CHSP reporting timeline Word 20KB

The reporting timeline outlines:

  • reporting on service delivery from 1 November 2015.
  • reporting and acquittals for the 2016-17 financial year.


There is now a dedicated Data Exchange website.

The department has held a number of webinars on the Data Exchange.

Questions and answers from the 20 June 2016 Data Exchange webinar


Enquiries can be emailed to

If you have questions about using the My Aged Care provider portal, we encourage you to review support materials and talk to colleagues to resolve any concerns or questions in the first instance. If this does not help to answer your question or concern, please contact the My Aged Care provider and assessor helpline on 1800 836 799. The helpline is available between 8 am to 8 pm Monday to Friday and 10 am to 2 pm Saturday.

More information