ACAT transition to My Aged Care
Aged Care Assessment Teams (ACATs) began using My Aged Care to conduct comprehensive assessments and referrals for residential care, transition care and home care packages from 1 February 2016.
The transition dates for each jurisdiction are listed below:
|Jurisdiction||ACAT full transition date|
|Queensland||1 February 2016|
|New South Wales||4 February 2016|
|Australian Capital Territory||15 February 2016|
|Tasmania||23 February 2016|
|Northern Territory||29 February 2016|
|Western Australia||29 February 2016|
|Victoria||7 March 2016|
|South Australia||15 March 2016|
The transition means:
- providers see electronic referrals from My Aged Care – accessible through the provider portal
- some clients will directly approach providers with a My Aged Care referral code which providers allows access to the client’s record through the provider portal.
Please note service providers may continue to receive existing approval letters from clients, and will continue to check the approval using the Aged Care Online Claiming system before the client commences services.
Information and support for service providers using the My Aged Care provider portal is available.
Additional assistance is also available on the My Aged Care service provider and assessor helpline (1800 836 799). The helpline is available from 8am to 8pm Monday to Friday and 10am to 2pm Saturday, local time across Australia.