Information for Assessors

Page last updated: 15 September 2017

Information for aged care assessors about My Aged Care and the assessor portal.

On this page: 

New information about the changes to My Aged Care

Information about the changes that were made to My Aged Care on 24 July is available.

The My Aged Care assessor portal

To log in to the My Aged Care assessor portal, please use the following url: https://myagedcare-assessorportal.dss.gov.au

Readiness checklist for the My Aged Care Regional Assessment Service

Readiness checklist for Aged Care Assessment Teams

The following support material to help assessors use the My Aged Care assessor portal is available.

Guidance documents

Quick Reference Guides

myAssessor application

The myAssessor application allows My Aged Care assessors to undertake assessments where they do not have access to the internet. The myAssessor application is compatible with Apple iOS, Andriod and Microsoft Windows devices, and can be downloaded from iTunes, Google Play or Windows Store. The myAssessor application can also be distributed by assessment organisations by using the installable file and guidance provided below.

Guidance documents

Install file

Webinars

21 June 2017: Accelerated Design Changes and Improvements Webinar

A link to the recorded version of the 21 June webinar  which provided an update on the policy, process and system changes made as a result of Accelerated Design. The webinar also outlines other release 8 changes and the new user interface for the My Aged Care portals.

19 January 2017: Home Care Reforms - Operational Readiness Webinar

A link to the recorded version of the 19 January webinar which focused on readiness preparations for transition to the Increasing Choice in Home Care reforms which commence on 27 February 2017. This webinar provided a consolidated view of how the changes will be operationalised and the support materials available for ACATs.

28 September 2016: Home Care Reforms – Overview of Changes Webinar

A link to the recorded version of the 28 September webinar provided an overview of the Increasing Choice in Home Care reforms which commence on 27 February 2017. This webinar provided an overview of changes, and what the changes mean for ACATs in supporting consumers.

21 January 2016: My Aged Care for ACAT Refresher Webinar

A link to the recorded version of the 21 January webinar which focused on readiness preparation for ACAT transition to using My Aged Care. A copy of the power point presentation for My Aged Care for ACAT refresher webinar is available.

23 November 2015: My Aged Care for Assessors Webinar

A link to the recorded version of the 23 November webinar that focussed on how the RAS and ACATs interact with My Aged Care. A copy of the power point presentation My Aged Care for Assessors Webinar is available.

26 May 2015 – My Aged Care Changes in 2015

A link to the recorded version of the 26 May webinar that provided an overview of the upcoming changes to My Aged Care in 2015.

Videos

Information sheets

Fact sheets

ICT support

The Department would like to encourage assessors to review support materials and talk to colleagues to resolve any concerns about using the My Aged Care assessor portal in the first instance.

If this does not assist in resolving the concern, please contact the My Aged Care provider and assessor helpline on 1800 836 799.

The helpline will be available between 8am to 8pm Monday to Friday and 10am to 2pm Saturday, local time across Australia.

Further information

Resources