Assistance with Care and Housing (ACH) Sub-Programme

Page last updated: 30 May 2017

Former ACHA services 

All services that were delivered under the former ACHA Program now sit within the ACH Sub-Programme. These services sit within a separate sub-programme of the CHSP to recognise the specialist nature of these services.

Grandfathering arrangements for the ACHA Program 

Grandfathering arrangements were applied to clients who previously received services under the former ACHA Program who would otherwise not be eligible for similar CHSP services. Clients who were receiving ACHA services at 1 July 2015 under the ACHA Program will continue to receive those services until other suitable services become available. 

ACH Sub-Programme Target Group 

The target group of the ACH Sub-programme is:

  • Frail older people 65 years and over ( or 50 years and over for Aboriginal and torres Strait islander people) who are on a low income and who are homeless or at risk of homelessness as a result of experiencing housing stress or not having secure accommodation; and
  • Prematurely aged people who are 50 years or older ( or 45 years and over for Aboriginal and  Torres Strait Islander people), who are on a low income and who are homeless or at risk of homelessness as a result of experiencing housing stress or not having secure accommodation. 

Prematurely aged people

Prematurely aged people are people aged 50 years and over (or 45 years and over for Aboriginal and Torres Strait Islander people) whose life experiences such as active military service, homelessness or substance abuse has seen them age prematurely. 

ACH clients and other CHSP services 

Clients who are eligible to access ACH services are also eligible to access other CHSP services targeted at avoiding homelessness or reducing the impact of homelessness. This includes ACH clients aged 50 years and over (or 45 years and over for Aboriginal and Torres Strait Islander people) who are prematurely aged. 

All ACH clients must be assessed by My Aged Care via the Regional Assessment Service (RAS) to determine eligibility and need to receive additional CHSP services. 

ACH clients and My Aged Care Registration 

All new ACH clients should register with My Aged Care. This includes prematurely aged clients who are aged 50 years and over (or 45 years and over for Aboriginal and Torres Strait Islander clients). 

Clients receiving services prior to 1 July 2015 do not need to register with My Aged Care unless their needs and/or circumstances change. 

Registration and screening process

My Aged Care is usually the first point of contact for individuals seeking information about Commonwealth subsidised aged care services. Where a client directly approaches an ACH service provider seeking ACH services, service providers can assist clients to register with My Aged Care by: 

  • recording client details in an inbound referral form available on the My Aged Care website that is sent to the My Aged Care contact centre 
  • calling My Aged Care with the client to facilitate registration and screening 
  • sending a fax with information about the person to the My Aged Care contact centre. 

As any resulting referrals for services will be based on the client’s choice, the client can nominate to return to the service provider who assisted them to contact My Aged Care should they wish. 

ACH service providers during the assessment process 

It is expected that ACH service providers will work together with My Aged Care and the RAS to ensure that the client’s needs are met. The ACH provider may work with the RAS during the assessment phase to develop the client’s support plan. 

The ACH service provider can also update the client record with service delivery information. Where there is a significant change in a client’s care need or additional services are required, ACH service providers can request a review of a client’s support plan through My Aged Care, which may lead to a new assessment for the client. 

ACH factsheet 

The new ACH fact sheet contains frequently asked questions about how the ACH Sub-programme works. We encourage organisations to download, distribute and share the fact sheet with any staff working with the programme. 

View or download the ACH fact sheet