Client resources

Page last updated: 28 February 2018

This page contains resources for the Commonwealth Continuity of Support (CoS) Programme to support clients.

There are a range of organisations and programs around Australia that may be able to provide additional assistance for you and/or your carer through support, information and advocacy services.

The CoS Client Handbook

The CoS Client Handbook provides an overview of the CoS Programme for clients and their carers/advocates/nominees. The Handbook is based on the more detailed CoS Programme Manual developed for service providers.

Download or view the CoS Client Handbook.

CoS Client Information - Easy Read Version

The CoS Client Information – Easy Read Version provides CoS clients with an easy read version and summary of key CoS documents such as the CoS Client Handbook and the CoS Manual. This information is written in an easy to read way and uses pictures to explain ideas.

Download or view the CoS Client information – Easy Read Version.

Advocacy Organisations

Advocacy services can provide information, advice and support if you are receiving, or caring for someone who is receiving, Australian Government-subsidised aged care services and are unsure about making a complaint.

Useful advocacy organisations:

National Disability Insurance Scheme (NDIS)

For more information on NDIS visit:

My Aged Care

My Aged Care is a free service that gives older people access to aged care services and information about:

  • the different type of aged care services available
  • eligibility for services
  • referrals to service providers
  • contributions to the cost of care.

For more information visit the My Aged Care website.

Support for Carers

Carers make a significant contribution to the lives of older people with disability that they care for. Carers also make an important economic contribution to the community.

A useful national online platform and phone service to support carers is provided on the Carer Gateway website or Free call: 1800 422 737.

Information for People with Dementia

Dementia is a national health priority area and we are committed to making dementia care core business across the aged care system.

For more information visit the Department's website at Supports for People with Dementia.

Mobility Allowance

From 1 January 2017, eligibility and entitlement rules for new and existing Mobility Allowance customers will change.

For more information visit the Mobility Allowance website.