Resources for CHSP
The department has developed core documents and resources to assist providers funded to deliver services under the CHSP.
My Aged Care system and process overview
A series of My Aged Care system and process overviews have been developed to help improve access to information about My Aged Care.
The CHSP provider wheel gives an overview of the key steps that providers should follow to assist them in performing their role successfully in My Aged Care. Where available, links to guidance information are included for each key task.
Manuals and guidelines
The manual outlines the requirements supporting the delivery and management of the CHSP. It is primarily for use by service providers and forms part of their grant agreement.
The CHSP Program Manual which takes effect from 1 July 2018 for all CHSP service providers can be found on the CHSP Extension page.
Form the basis of the business relationship between DSS and the CHSP grant recipient. They provide an overview of the CHSP and its related activities, selection criteria, performance management and reporting. The guidelines should be read in conjunction with the DSS Comprehensive Grant Agreement, available on the Department of Social Services website.
The CHSP Guidelines which takes effect from 1 July 2018 for all CHSP service providers can be found on the CHSP Extension page.
A resource for service providers that describes the concepts and principles of wellness, reablement and restorative care approaches in CHSP service delivery. It builds on existing examples of wellness practices and draws on communications, capacity-building and training products that have been developed over a number of years in Australia and overseas.
The Commonwealth Home Support Programme (CHSP) Service Catalogue outlines the service types and service sub-types offered under the CHSP.
Frameworks and guides
Complements the CHSP Client Contribution Framework and has been developed for providers to assist with the establishment of flexible options for client contribution arrangements that align to the Framework. Clients may also use the Guide to understand the CHSP client contribution arrangement.
Provider updates and guidance
- CHSP Provider Updates
- Guidance on direct to service referrals for CHSP providers
- CHSP interpreting support for service providers
- CHSP Interaction with home care packages
If you are an existing CHSP provider with questions you should direct them to your local Grant Agreement Manager.
NSW & ACT HGN.NSWACT.Coord@health.gov.au
South Australia HGN.SA.Coord@health.gov.au
Western Australia HGN.WA.Coord@health.gov.au
Northern Territory HGN.NT.Coord@health.gov.au