Resources for CHSP

Page last updated: 16 May 2018

The department has developed core documents and resources to assist providers funded to deliver services under the CHSP.

My Aged Care system and process overview

A series of My Aged Care system and process overviews have been developed to help improve access to information about My Aged Care.

The CHSP provider wheel gives an overview of the key steps that providers should follow to assist them in performing their role successfully in My Aged Care. Where available, links to guidance information are included for each key task.  

Manuals and guidelines

Commonwealth Home Support Programme Manual

The  manual outlines the requirements supporting the delivery and management of the CHSP. It is primarily for use by service providers and forms part of their grant agreement.

The CHSP Program Manual which takes effect from 1 July 2018 for all CHSP service providers can be found on the CHSP Extension page.

Commonwealth Home Support Programme Guidelines

Form the basis of the business relationship between DSS and the CHSP grant recipient. They provide an overview of the CHSP and its related activities, selection criteria, performance management and reporting. The guidelines should be read in conjunction with the DSS Comprehensive Grant Agreement, available on the Department of Social Services website.

The CHSP Guidelines which takes effect from 1 July 2018 for all CHSP service providers can be found on the CHSP Extension page.

Living well at home: CHSP Good Practice Guide

A resource for service providers that describes the concepts and principles of wellness, reablement and restorative care approaches in CHSP service delivery. It builds on existing examples of wellness practices and draws on communications, capacity-building and training products that have been developed over a number of years in Australia and overseas.

Service catalogue

Commonwealth Home Support Programme Service Catalogue

The Commonwealth Home Support Programme (CHSP) Service Catalogue outlines the service types and service sub-types offered under the CHSP.

Frameworks and guides

National Guide to the CHSP Client Contribution Framework

Complements the CHSP Client Contribution Framework and has been developed for providers to assist with the establishment of flexible options for client contribution arrangements that align to the Framework. Clients may also use the Guide to understand the CHSP client contribution arrangement.

Emergency Risk Management Plans 2015-16 for providers of CHSP

Provider updates and guidance

Contacts

If you are an existing CHSP provider with questions you should direct them to your local Grant Agreement Manager.

Queensland                           HGN.QLD.Coord@health.gov.au

NSW & ACT                          HGN.NSWACT.Coord@health.gov.au

Victoria                                  HGN.VIC.Coord@health.gov.au

South Australia                     HGN.SA.Coord@health.gov.au

Tasmania                              HGN.TAS.Coord@health.gov.au

Western Australia                 HGN.WA.Coord@health.gov.au

Northern Territory                 HGN.NT.Coord@health.gov.au