Resources for CHSP
The department has developed core documents and resources to assist providers funded to deliver services under the CHSP.
My Aged Care system and process overview
A series of My Aged Care system and process overviews have been developed to help improve access to information about My Aged Care.
The CHSP provider wheel gives an overview of the key steps that providers should follow to assist them in performing their role successfully in My Aged Care. Where available, links to guidance information are included for each key task.
Manuals and guidelines
This manual took effect from 1 July 2018 for all CHSP service providers (except in Victoria). The manual outlines the requirements supporting the delivery and management of the CHSP. It is primarily for use by service providers and forms part of their grant agreement.
The CHSP Guidelines took effect from 1 July 2018 for all CHSP service providers (except in Victoria).
The CHSP Program Manual and Guidelines are effective for Victorian CHSP service providers only. These guidelines should be read in conjunction with the DSS Comprehensive Grant Agreement, available on the Department of Social Services website.
A resource for service providers that describes the concepts and principles of wellness, reablement and restorative care approaches in CHSP service delivery. It builds on existing examples of wellness practices and draws on communications, capacity-building and training products that have been developed over a number of years in Australia and overseas.
The Commonwealth Home Support Programme (CHSP) Service Catalogue outlines the service types and service sub-types offered under the CHSP.
Frameworks and guides
Complements the CHSP Client Contribution Framework and has been developed for providers to assist with the establishment of flexible options for client contribution arrangements that align to the Framework. Clients may also use the Guide to understand the CHSP client contribution arrangement.
Provider updates and guidance
- CHSP Provider Updates
- Guidance on direct to service referrals for CHSP providers
- CHSP interpreting support for service providers
- CHSP Interaction with home care packages
If you are an existing CHSP provider with questions please contact your local Funding Arrangement Manager:
NSW & ACT NSWACT.CHSP@dss.gov.au
South Australia SA.CHSP@dss.gov.au
Western Australia CHSPWA@dss.gov.au
Northern Territory NTCHSP@dss.gov.au