Exit Amounts

Page last updated: 10 August 2017
Fact Sheet
AttachmentSize
PDF icon Exit Amounts207.09 KB

The Australian Government is improving the way home care services are delivered to older Australians. The recent changes to home care, allow consumers to choose a home care provider that can best meet their needs and goals and change providers if they wish.

What is an exit amount?

An exit amount is a charge that your home care service provider can deduct from funds that are left in your package (unspent home care amount) when you leave their care. This could be because you want to change providers or you are leaving home care. The exit amount helps providers cover the administrative costs incurred when consumers leave their care.

It is not mandatory for providers to charge an exit amount. If a provider wants to charge an exit amount they must;

  • display their maximum amount on My Aged Care
  • discuss this amount with you
  • if you agree, include it in your Home Care Agreement.

Deducting Exit Amounts

If you change providers or leave home care, the exit amount deducted from your unspent home care amount cannot be more than;

  • the provider’s maximum exit amount (as provided for display on My Aged Care at the time your agreement was signed);
  • the exit amount stated in your Home Care Agreement;
  • your unspent home care amount, so you don’t incur a debt.

Example: Deducting an exit amount

Anton has a level 2 home care package and is with a provider that has a published exit amount of $500 on My Aged Care. Anton negotiates with his provider to include a lesser exit amount of $250 in his Home Care Agreement.

When Anton leaves home care, his provider calculates the unspent home care amount as $150 (before the exit amount is applied).

The maximum exit amount that can be deducted by Anton’s provider is $150 as the exit amount cannot be more than any of the following:

  • the provider’s published exit amount of $500;
  • the $250 exit amount in Anton’s Home Care Agreement; and
  • Anton’s unspent home care amount of $150.

The table below provides further examples of the maximum exit amount that can be deducted.

 

Anton (Above)

Client B

Client C

Published exit amount

$500

$500

$500

Negotiated exit amount included in Home Care Agreement

$250

$250

$250

Unspent home care amount available

$150

$500

$0

Maximum exit amount that can be deducted

$150

$250

$0

Key Points to Remember

  • Providers are required to meet certain requirements in order to deduct and exit amount.These include talking to and agreeing with you on the exit amount, including it in your Home Care Agreement and publishing their maximum exit amount on My Aged Care.
  • An exit amount can only be deducted if you change providers or leave home care.
  • The exit amount deducted cannot be more than:
    • the provider’s maximum exit amount (as published on My Aged Care at the time your agreement was signed);
    • the exit amount stated in your Home Care Agreement;
    • your unspent home care amount, so you don’t incur a debt.

Further Information

For more information about the changes to home care visit: Home Care Packages on the My Aged Care website.

For more information about home care eligibility visit My Aged Care website or call the My Aged Care contact centre on 1800 200 422* (Monday to Friday 8am to 8pm and Saturday 10am to 2pm).

If you need an interpreter, we can help through the Translating and Interpreting Service. Call 131 450 and ask for 1800 200 422*.

* Calls to 1800 numbers are generally free when made from a landline. All calls made from mobile phones are charged at the rates applicable to each telephone provider.

Related Documents