Home Care Package service finder
The My Aged Care system has been updated to enable you to promote the services you offer, and support informed decision-making by consumers.
The Home Care Package service finder enables clients and their carers to identify providers that offer the services they need at their approved home care package level (e.g. level 1, 2, 3 or 4). Clients are able to find out more about individual service providers and directly compare up to three different service providers.
The Home Care Package service finder has been enhanced to enable consumers to narrow their search criteria to providers that offer services that may be of particular importance to them such as if they:
- identify as a person from a special needs group, as defined under section 11-3 of the Aged Care Act 1997;
- need specialised services, such as support for their dementia, mental health, vision and/or hearing;
- have any preferences to cater for their language needs, cultural or religious beliefs;
- need access to care outside normal business hours, for example evenings, weekends, public holidays and/or 24/7 care.
You are able to promote the unique aspects of the care you offer to enable clients to gain an insight as to whether your business will be the right fit for them.
How will clients find a service provider?
Clients will continue to access home care service providers through the existing channels such as the Home Care Package service finder on the My Aged Care website, contacting the My Aged Care Contact Centre, or through a referral from an Aged Care Assessment Team (ACAT).
What information will be captured?
It is important that you ensure that your information on My Aged Care is current and up to date.
The table below provides an overview of the information that will be captured in the Home Care Package service finder at the organisation level, outlet level and service item level. These details must be configured in the My Aged Care Provider Portal.
The organisation level is defined as organisation approved to provide aged care under the Aged Care Act 1997. The fields that can be configured at the organisation level are:
|The organisation’s name, address and contact details. This is a view only field that cannot be edited.|
|Maximum exit amount||The maximum exit amount (if any) that can be deducted from a client’s unspent home care package funds if they leave your care. If you choose to charge an exit amount, this must also be included in the client’s Home Care Agreement. The exit amount is a mandatory field which must be set up before any home care service items in any outlets under your organisation are made operational under the system; if no exit amount is charged then you will need to enter $0.00. The maximum exit amount will be inherited as a view only field by all outlets under the organisation level.|
|Cultural specialisations||If you have a focus on providing culturally specific care to certain groups. You can select from a standard list of cultural specialisations and can choose to apply your selection to your organisation’s outlets.|
|Religious specialisations||If you have a focus on delivering care that aligns with particular religious needs or values. You can select from a standard list of religious specialisations and can choose to apply your selection to your organisation’s outlets.|
The outlet level is defined as the location or area from which a service provider delivers a specific service(s). The fields that can be configured at the outlet level are:
Outlet Contact details
|The outlet’s name, address and contact details.|
|Cultural specialisations||Described above under organisation level. This can be inherited from organisation level details or configured for individual outlets.|
|Religious specialisations||Described above under organisation level. This can be inherited from organisation level details or configured for individual outlets.|
|Pricing schedule||This should include the average percentage surcharge for evenings, weekends, public holidays and/or 24/7 care. It can be uploaded as a PDF or as a hyperlink to your organisation’s website.|
|Indications of sanctions against the provider||View only field that cannot be edited; this will apply to all outlets configured under the same National Approved Provider System (NAPS) Service ID which is a unique system generated ID which holds contractual information about approved providers.|
|Indications of non-compliance against the provider||View only field that cannot be edited; this will apply to all outlets configured under the same NAPS Service ID.|
The service item level refers to the service(s) delivered from each outlet within a specific location or area. For home care, this will be at the home care packages level(s) 1, 2, 3 and/or 4. The fields that can be configured at the service item level are:
|Service Item Name||A short-descriptive term that specifies the type of service offered and the delivery area, for example “Home Care Package Level 1 Southern Tablelands”.|
|Service Description||A description of the type of service offered, for example “Our home care packages are tailored to meet your unique needs…”|
|Level of home care package||List of the home care packages you provide at a specific package level e.g. level 1, 2, 3 and/or 4. Note: You will no longer be limited by the number of home care places allocated through the Aged Care Approval Round (ACAR).|
|Service availability||Your capacity to offer services at each of the specific home care package levels you offer (level 1, 2, 3 and/or 4). It is important to keep your service availability routinely updated as this is used by assessors and the My Aged Care contact centre when matching and referring clients for service.|
|Average percentage of package available for service||The average percentage of home care package funds that remain for services after provider fees (such as administration or case management fees) have been taken into account.|
|Waitlist||Indication whether a waitlist for service is managed through My Aged Care.|
|Special needs group||All providers are expected to offer services for people with special needs, but you may also offer customised services for specific special needs groups as defined in Section 11-3 of the Aged Care Act 1997.|
If you have a focus on providing specialised services, for example:
|Language||If you cater to any specific language requirements. You can select from a standard list of language specialisations.|
|Hours of operation||
This field will capture your standard hours, as well as if you provide services:
The average percentage surcharge if you provide services:
|Case management||Where case management services are provided to a client, this will distinguish whether this is provider-managed or self-managed.|