Information resources – Home care package delivery

Page last updated: 16 November 2017

Resources for consumers and providers in the delivery of home care packages. Resources include booklets, videos, newsletters, fact sheets, other supporting websites and interpretive services.

Resources for consumers

Your guide to home care package services booklet and brochure 

The booklet and brochure have been designed for older Australians, their family and carers to guide them through the process of accessing a home care package.

The content follows the consumer pathway from assessment through to ongoing management of the services delivered under their home care package. It may also be a useful resource for:

  • approved providers
  • new front line staff; and
  • advocates.  

View or download the booklet - Your guide to home care package services

View or download the brochure - Your Pathway to accessing a home care package

Consumer checklists 

Consumer factsheets

Home Care Packages Program

This fact sheet provides an overview about the Home Care Package program arrangements, including information about the requirement for care to be delivered on a Consumer Directed Care basis.

Pathway to receiving a home care package

This fact sheet provides an overview of the path to follow to access and receive care under a Home Care Package.

Changes to Home Care 

This fact sheet provides an overview about the changes to home care and where to find more information.

Exit Amounts

This fact sheet provides information about exit amounts and defines what an exit amount is with examples of the maximum exit amount that can be deducted.

National Prioritisation Process – provider factsheet

This fact sheet provides information about the national prioritisation process. It includes information about:

  • the assignment of packages
  • how consumers will be prioritised; and 
  • creating the national package inventory.

Preparing to be assigned a home care package

This fact sheet provides an overview of the steps that consumers need to take once they have had an assessor approve them for home care, while they are waiting to be assigned a package. Following these steps will ensure consumer’s care can commence as soon as possible and prevent their package from inadvertently being withdrawn. 

Resources for providers

Provider fact sheets 

The following fact sheets have been developed to provide general advice on key operational aspects of the Home Care Packages Program.  

Note: Providers must refer to the Aged Care Act 1997 (the Act) and the User Rights Principles 2014 for guidance on service design and business operations.

The Home Care Packages Program

This fact sheet provides a general overview of the Home Care Packages Program. It outlines the professional and legal requirements for providers to deliver care under the program arrangements.

Increasing Choice in Home Care for Providers – Stage 1 transition – what is changing and what you need to know 

This page provides an overview of the changes to home care.

Overview of the legislative framework for Increasing Choice

This document provides and overview of the home care changes.

Home Care Reforms

This fact sheet provides an overview about the 27 February 2017 home care changes.

Home Care Package Wait Times

This Quick Reference Guide shows service providers how to view client wait time information for Home Care Packages in the My Aged Care provider portal.

Discussing the assessment and approval process with clients

This fact sheet provides information about discussing the assessment and approval process with clients. It covers the assessment for home care, the assessment outcome, researching home care providers, being assigned a home care package and entering into a Home Care Agreement.

Pathway to accessing home care 

This fact sheet provides information about a client’s journey to receive home care package services. It details the steps providers need to take, from receiving a referral for service through to providing services to a client.

Developing a care plan - Information for Home Care Package providers

This fact sheet includes information for home care providers offering a home care package to a consumer.

National Prioritisation Process

This fact sheet provides an overview the process for allocating home care packages nationally in a fair and consistent way based consumers’ needs and circumstances, regardless of where they live.

Claiming for Home Care Services

This fact sheet provides an overview of the claiming arrangements for home care package services.

Home Care Supplements – Client changing providers

This fact sheet provides a summary of additional supplement funding you can apply for on behalf of your client to ensure they receive the care they need, and includes information about what happens to each supplement if a client changes providers.

Changing Home Care Providers

This fact sheet outlines the process and obligations for the existing service provider, and new service provider, if a client exercises their right to change their home care provider.

Unspent Home Care Amounts

This fact sheet provides information about unspent home care amounts including the steps you will need to undertake if a client changes providers or leaves home care.

Exit Amounts

This fact sheet provides information about the requirements for exit amounts and covers what is an exit amount and the requirements plus an example.

Step-by-step example of calculating unspent home care amounts

This document provides several step-by-step examples of calculating unspent home care amounts. It includes the providers responsibilities in transfer the funds and notifying the client.

Arrangements for temporary leave

This fact sheet provides information about temporary leave arrangements, and payment of home care subsidy and eligible supplements if a client temporarily suspends their home care package for any reason.

Information for New Approved Providers of Home Care Package Services

This document provides information for new home care providers about the steps required to be able to deliver subsidised home care services.

Home Care Package Service Finder

This fact sheet provides an overview of the information you can configure through the My Aged Care provider portal to promote unique aspects of the care you offer through the service finder. 

Combining or transferring home care services

This fact sheet and application form should be used by approved providers wishing to combine or transfer their home care services.

Videos

A series of videos on Home Care Packages for older people and their families

Overview of home care packages

This video provides an overview of home care packages from the initial screening process conducted by the My Aged Care Contact Centre through to receiving and managing your home care services.

Increasing consumer choice under a home care package

This video provides some personal insights into receiving home care package services and explains some changes to increase consumer choice and flexibility about who delivers your care.

Using the home care package service finder

This video provides an overview of how to use the home care package service finder to find a provider that best meets your needs.

Consumer Directed Care

The Department has a series of videos showcasing key elements of good home care package service delivery.

The videos have been produced to highlight cultural and organisational adjustments to business practices beneficial to successful delivery of services using a consumer directed care model.

Webinars

Video recordings and slides of the Increasing Choice in Home Care webinars are available for viewing. Webinar titles include:

  • Increasing Choice in Home Care  – Operational Readiness Part II
  • Increasing Choice in Home Care – Operational Readiness Part I
  • Increasing Choice in Home Care – My Aged Care Service Finder functionality
  • Increasing Choice in Home Care – Changing providers and unspent funds
  • Increasing Choice in Home Care - Approved Provider Requirements and Quality Provisions
  • Increasing Choice in Home Care - National prioritisation process for home care packages
  • Increasing Choice in Home Care – February 2017 – Delegated legislation
  • Increasing Choice in Home Care – Stage 1 – Legislative changes

Home Care Today

The Home Care Today website has useful resources for delivering home care packages on a CDC basis. It has been developed by COTA Australia in partnership with aged care peak Aged and Community Services (ACSA) and Leading Age Services Australia (LASA).

Interpreting support for service providers

All providers that deliver home care package services are eligible to access Commonwealth Government-funded interpreting services from the Translating and Interpreting Service (TIS National).

Home care providers can, free of charge, use TIS to negotiate the Home Care Agreement, co-design the care plan and individualised budget. TIS can also be used each month to discuss the consumer’s monthly income and expenses statement, so the consumer knows how their budget is being expended.

Aged Care Provider Newsletters

The Department communicates regularly by email with the aged care industry and aged care stakeholders. Our email announcements contain important government messages affecting the aged care sector. 

Messages are available on the announcements page after they are emailed to subscribers.

Aged Care Complaints Commissioner

The Aged Care Complaints Commissioner (the Complaints Commissioner) is a free service for anyone to raise their concerns about the quality of care and services being delivered to people receiving Australian Government subsidised aged care services.

Contact

Approved providers should direct questions about the Home Care Packages Program to the My Aged Care providers contact centre on 1800 836 799.

Consumers should go to the My Aged Care website or call the My Aged Care national contact centre on 1800 200 422 for assistance.

More information