Quick Reference Guide – Viewing wait time information for Home Care Packages

Page last updated: 15 September 2017

This Quick Reference Guide has been designed to inform those who perform the role of ‘Staff Member’ or ‘Team Leader’ within the My Aged Care provider portal of the process to view client wait time information for a Home Care Package. Service providers can view:

  • General information about wait times for each home care package level.
  • Wait time information for a particular client you are delivering interim services for, which takes into account their approval information (approved level, priority for service and time waited for care).