Reporting for CHSP

Page last updated: 03 July 2019

Outcomes of the 2018 Commonwealth Home Support Programme (CHSP) Wellness and Reablement Report

Under the terms and conditions of the 2018 CHSP grant agreement, service providers in all states and territories except in Victoria were required to submit an annual CHSP Wellness and Reablement Report to the Department of Health (the Department).

The Department received a total of 1,025 submissions from service providers.

The 2018 wellness and reablement report provided the Department with a better understanding of:

  • Service providers’ knowledge and level of awareness about the benefits of wellness and reablement;
  • How service providers are implementing wellness and reablement approaches in their service delivery practices; and
  • What additional information and support may be required.

The outcomes of the 2018 wellness and reablement report can be viewed.

Performance Reporting 

All CHSP funded organisations must meet the performance reporting requirements outlined in the organisation’s CHSP Comprehensive Grant Agreement. An organisation’s performance reporting is recorded in the Data Exchange. 

Reporting under the Data Exchange means there will be:

  • fewer, more targeted data items reported
  • streamlined reporting arrangements
  • a simple and easy to use IT tool that allows for system to system transfers, bulk uploads or a free web-based portal
  • greater access to client outcome data
  • a partnership approach to reporting information about client outcomes.

Organisations report each session of service delivered to a care recipient or support person that involves CHSP funding in the Data Exchange. The CHSP Section of the Data Exchange Protocols Appendix B includes information (and worked examples) on how to report CHSP services, outputs and client contributions, in the Data Exchange. 

Task cards, e-Learning modules and webinars, designed to assist organisations reporting via the Data Exchange, are available to access on the Data Exchange website.

CHSP Organisation Overview Report

The CHSP Organisation Overview Report in the Data Exchange provides organisations with a new and interactive tool (Qlik) to view and analyse their own data. This report can be accessed via the DEX web-based portal from the Dashboard (Home) screen. A user’s access to their CHSP Organisation Overview Report will mirror their access to the Data Exchange. For example, if a user can only enter data against one outlet, only that outlet will show in the report even if the organisation they work for has multiple outlets.

Information recorded in the Data Exchange is refreshed every 24 hours. This means that the more a user enters their data, the more relevant their reports will be throughout the year.

Guidance material available:

Additional information about reporting in the Data Exchange

Reporting periods

The Data Exchange has two six-monthly reporting periods each year: 

  • 1 January to 30 June 
  • 1 July to 31 December 

The system closes 30 days after the end of each reporting period (1-30 July for the January-June period and 1 30 January for the July-December period). Once the system closes, data can no longer be entered for the reporting period. 

It is recommended that providers ensure data is entered regularly throughout the reporting period, for example on a weekly or monthly basis. The 30 day period after the end of each reporting period should be used to check data and ensure its integrity.

Bulk uploads of data

The Data Exchange was recently updated to accommodate the uploading of larger files and increase processing speed. The current size limit is 10MB. If you experience long processing times please contact the Data Exchange Helpdesk.

Reviewing and editing data

Providers can view and download organisation data using Data Exchange self-service reports. Providers cannot edit data in reports, nor edit data in the portal in ‘bulk’. To edit the data providers need to enter the portal and make changes to each separate item requiring adjustment. Note data cannot be edited for a closed reporting period.

Standard Client/Community Outcomes Reporting (SCORE)

SCORE provides a standardised way of reporting outcomes into the Data Exchange. Many organisations used a variety of clinical assessment tools to measure client outcomes. SCORE allows providers to view, measure and understand client outcomes at an aggregate level. SCORE also shows how these outcomes may change over time, or be improved in connection with other services. 

Providers can opt in to the Partnership Approach and capture SCORE data, noting that this is not mandatory. Further information on SCORE and the Partnership Approach is available on the Data Exchange website

Assistance available for reporting in the Data Exchange 

For general CHSP grant or program questions, including how to report outputs and fees for service types, contact your Grant Agreement Manager. Contact details for your Grant Agreement Manager can be found in your CHSP Comprehensive Grant Agreement at Schedule Item L: Notices of your Grant Agreement.

For general and technical Data Exchange enquiries, including assistance with setting up system access, assistance in correcting data entry and how to navigate the CHSP Organisation Overview report, contact the Data Exchange Helpdesk via email or phone 1800 020 283 between 8.30am – 5.30pm (AEDT) Monday to Friday.

More information, including how to subscribe to receive general updates, visit the Data Exchange website.