Guides and policies
Support services guides
Incontinence is the involuntary loss of urine or faeces at an inappropriate time or place (the International Continence Society (ICS), 2005).
Effective Caring: a synthesis of the international evidence on carer needs and interventions - Volume 1
Aims to identify the needs of carers and is based on the Centre for Health Service Development, University of Wollongong review of literature, together with a concurrent analysis of policy and practice in Australia.
Community Visitors Scheme for consumers
Information on the Community Visitors Scheme.
Guidelines for a palliative approach in residential aged care - enhanced version
Evidence-based guidelines intended to help practitioners in applying a palliative approach in a residential aged care facility. A general guide to appropriate practice, to be followed subject to the clinician's judgement and the patient's preference in individual cases.
Aged Care Education and Training Incentive Programme – information for applicants
Information regarding eligibility of aged care workers for incentives under the Aged Care Education and Training Incentive program.
Previously known as the Draft National Framework for Documenting Care in Residential Aged Care Services.
Aged Care Assessment Programme guidelines
Guidelines for assessing applicants as care recipients and instructions on use of the Application and Approval Form.
Guidelines for assessors
List of guidelines relating to Aged Care Assessment Teams (ACATs).
National guiding principles for the referral and assessment of younger people with disability
Information for assessment and coordination of specialist disability accommodation and support services.
Fees and funding
Dementia and Aged Care Services Fund (DACS) – programme guidelines
The Dementia and Aged Care Services Fund (DACS) is an Australian Government initiative designed to better support activities that respond to existing and emerging challenges including dementia care, better support services targeting people from diverse backgrounds, and support special measures for Aboriginal and Torres Strait Islander people.
Aged care subsidies and supplements - rates of payment from 1 January 2016
Schedule of rates of payment for aged care, from 1 January 2016.
Electronic financial accountability report - user guide
Provides assurance and evidence that public funds have been spent for their intended purpose, under the National Respite for Carers Program, Commonwealth Respite and Carelink Centre Program, Assistance with Care and Housing for the Aged Program, Day Therapy Centre Program and the Dementia Education and Training Program.
Aged Care Funding Instrument (ACFI) user guide – October 2014
Detailed work book on the ACFI and how to complete an ACFI Assessment.
Best practice guide to the publication of accommodation prices
Guide to publication of accommodation pricing information by residential aged care providers.
Guidelines for applying for the Higher Accommodation Supplement
The guidelines have been developed to assist service providers in assessing their eligibility as a significantly refurbished service and in completing the application form.
Refundable Deposit Balance and Accommodation Bond Balance refund interest rates
The base interest rate and the maximum permissible interest rate, calculated in accordance with the fees and Payment Principles 2014.
My Aged Care
Information pack for assessors
Quick Reference Guides and Quick Tips to assist Aged Care Assessment Teams.
Information about My Aged Care for health professionals
Information about the My Aged Care website, including impacts on health professionals.
Quick reference guide to the Aged Care Provider Portal
A guide to using the Aged Care Provider Portal to submit accommodation pricing information.
Updating your details on My Aged Care
Guide to updating your details on the Help at Home Finder on the My Aged Care website.
Program, policy and law guides
Consumer Directed Respite Care Operational manual
Consumer Directed Respite Care Operational manual 2012-13.
Risk Management for Emergency Events in Aged Care
Response to questions to the Department from approved providers of residential aged care and aged care in relation to risk management for emergency events.
Guiding principles for medication management in residential aged care facilities - A guide for residents and carers
This booklet will help you, your carer, your family or friends to understand what residential aged care is, why you might want or need it, and how to go about arranging it.
Guiding principles for medication management in residential aged care facilities 2012
Promotes safe, quality use of medicines and appropriate medication management in residential aged care facilities. To assist facilities to develop, implement and evaluate local policies and procedures, support those involved in assisting residents, and support residents in managing medications.
Home Care Packages Operational Manual
A useful guide for aged care providers to support the delivery and management of the Home Care Packages Programme on a consumer directed care basis.
Home Care Standards guide
Developed jointly by the Australian Government and State and Territory Governments as part of broader community care reforms to develop common arrangements to simplify and streamline the way community care is delivered.
Transition Care Programme Guidelines
A useful resource explaining the Australian Government’s policy context and operational requirements for the transition care programme.
Claim and Advance Payment Cycle - information for transition care providers
How monthly payments of transition care subsidy are calculated, processed and paid.
Commonwealth Home Support Programme manual
Outlines the requirements supporting the delivery and management of the Commonwealth Home Support Programme (CHSP). Primarily for service providers and forms part of their grant agreement. Will support providers transition to the CHSP and will take effect in line with the 1 November 2015 grant agreements.
Commonwealth Home Support Programme guidelines
Forms the basis of the business relationship between the Department and the CHSP grant recipient. They provide an overview of the CHSP and its related activities, selection criteria, performance management and reporting.
Living well at home: CHSP good practice guide
Resource for service providers that describes the concepts and principles of wellness, reablement and restorative care approaches in CHSP service delivery. It builds on existing examples of wellness practices and draws on communications, capacity-building and training products that have been developed over a number of years in Australian jurisdictions and overseas.
Commonwealth HACC Programme guidelines 2012-2015
Set out the range of allocation processes that the department may use to allocate funding to new and existing service providers under the Commonwealth HACC Program.
Commonwealth HACC Program manual
Sets out the operational requirements of the Commonwealth HACC Program from 1 July 2012.
Community Visitors Scheme policy guide 2013-16
Identifies the strategic policy direction for the delivery of the CVS from 2013-16.
Guide to Aged Care Law
Easy to use, plain-English guide that will help assist approved providers understand their responsibilities and obligations under the Aged Care Act 1997.
National Aged Care Advocacy Program policy guide
Identifies the strategic policy direction for the delivery of the NACAP from 2013-2015.
High-level policy framework for the Short-Term Restorative Care Programme and feedback from consultation
The high-level policy framework and consultation feedback, providing the policy approach for the design of the Short-Term Restorative Care Programme.
Quality and compliance
Annual Prudential Compliance Statement (APCS)
A guide to help providers complete their 2014-15 Annual Prudential Compliance Statement (APCS).
Care and services in aged care homes - information for approved providers
Achieving clear and consistent understanding of residential aged care responsibilities among providers, consumers and regulators
Charter of care recipients’ rights and responsibilities – residential care
A document outlining care recipients’ rights and responsibilities receiving aged care services provided in residential care.
Charter of care recipients’ rights and responsibilities – home care
A document outlining care recipients’ rights and responsibilities receiving aged care services provided in the community.
Guide for reporting reportable assaults
Contains definition of a reportable assault and information on how to report reportable assaults.
Guide for reporting unexplained absences
Contains information on how to report unexplained absences.
Eligibility guidelines - dementia and veterans' supplements
Information about the eligibility, assessment criteria and application process detail.
Fire safety requirements
Information for approved providers about fire safety requirements.
Guidelines for a palliative approach in residential aged care
Evidence based guidelines intended to help practitioners in applying a palliative approach in a residential aged care facility.
Guidelines for applicants seeking approval to provide aged care
To support applicants and any proposed key personnel in completing the Application for Approval to Provide Aged Care.
The Guide for Community Care Service Providers on how to respond when a Community Care Client does not respond to a scheduled visit
Protocols to deal with non-response from a client when a community care worker arrives to provide a scheduled service.
Police certificate guidelines for aged care providers
Designed to assist approved providers with the management of police certificate requirements.