Guides and policies

Page last updated: 28 May 2019

Support services guides


Incontinence is the involuntary loss of urine or faeces at an inappropriate time or place (the International Continence Society (ICS), 2005).

Effective Caring: a synthesis of the international evidence on carer needs and interventions - Volume 1

Aims to identify the needs of carers and is based on the Centre for Health Service Development, University of Wollongong review of literature, together with a concurrent analysis of policy and practice in Australia.

Community Visitors Scheme for consumers

Information on the Community Visitors Scheme.

Guidelines for a palliative approach in residential aged care - enhanced version

Evidence-based guidelines intended to help practitioners in applying a palliative approach in a residential aged care facility. A general guide to appropriate practice, to be followed subject to the clinician's judgement and the patient's preference in individual cases.

Aged Care Education and Training Incentive Programme – information for applicants

Information regarding eligibility of aged care workers for incentives under the Aged Care Education and Training Incentive program.


Previously known as the Draft National Framework for Documenting Care in Residential Aged Care Services.


Aged Care Assessment Programme guidelines

Guidelines for assessing applicants as care recipients and instructions on use of the Application and Approval Form.

Guidelines for assessors

List of guidelines relating to Aged Care Assessment Teams (ACATs).

National guiding principles for the referral and assessment of younger people with disability

Information for assessment and coordination of specialist disability accommodation and support services.

Fees and funding

Dementia and Aged Care Services Fund (DACS) – programme guidelines

The Dementia and Aged Care Services Fund (DACS) is an Australian Government initiative designed to better support activities that respond to existing and emerging challenges including dementia care, better support services targeting people from diverse backgrounds, and support special measures for Aboriginal and Torres Strait Islander people.

Aged care subsidies and supplements - rates of payment from 1 January 2016

Schedule of rates of payment for aged care, from 1 January 2016.

Electronic financial accountability report - user guide

Provides assurance and evidence that public funds have been spent for their intended purpose, under the National Respite for Carers Program, Commonwealth Respite and Carelink Centre Program, Assistance with Care and Housing for the Aged Program, Day Therapy Centre Program and the Dementia Education and Training Program.

Aged Care Funding Instrument (ACFI) user guide – October 2014

Detailed work book on the ACFI and how to complete an ACFI Assessment.

Best practice guide to the publication of accommodation prices

Guide to publication of accommodation pricing information by residential aged care providers.

Guidelines for applying for the Higher Accommodation Supplement

The guidelines have been developed to assist service providers in assessing their eligibility as a significantly refurbished service and in completing the application form.

Refundable Deposit Balance and Accommodation Bond Balance refund interest rates

The base interest rate and the maximum permissible interest rate, calculated in accordance with the fees and Payment Principles 2014.

My Aged Care

Information pack for assessors 

Quick Reference Guides and Quick Tips to assist Aged Care Assessment Teams.

Information on My Aged Care for Health Professionals

Information about the My Aged Care website, including impacts on health professionals.

Quick reference guide to the Aged Care Provider Portal

A guide to using the Aged Care Provider Portal to submit accommodation pricing information.

Updating your details on My Aged Care

Guide to updating your details on the Help at Home Finder on the My Aged Care website.

Program, policy and law guides

Consumer Directed Respite Care Operational manual

Consumer Directed Respite Care Operational manual 2012-13.

Risk Management for Emergency Events in Aged Care

Response to questions to the Department from approved providers of residential aged care and aged care in relation to risk management for emergency events.

Guiding principles for medication management in residential aged care facilities - A guide for residents and carers

This booklet will help you, your carer, your family or friends to understand what residential aged care is, why you might want or need it, and how to go about arranging it.

Guiding principles for medication management in residential aged care facilities 2012

Promotes safe, quality use of medicines and appropriate medication management in residential aged care facilities. To assist facilities to develop, implement and evaluate local policies and procedures, support those involved in assisting residents, and support residents in managing medications.

Home care packages delivery – information resources

Advice on key operational aspects of the Home Care Packages Program on a consumer directed care basis. 

Home Care Common Standards 

The Home Care Common Standards are set out in the Quality of Care Principles 2014.  Each standard consists of a principle and a number of expected outcomes.  There are 18 expected outcomes across three Standards. 

Transition Care Programme Guidelines

A useful resource explaining the Australian Government’s policy context and operational requirements for the transition care programme.

Claim and Advance Payment Cycle - information for transition care providers

How monthly payments of transition care subsidy are calculated, processed and paid.

Commonwealth Home Support Programme manual

Outlines the requirements supporting the delivery and management of the Commonwealth Home Support Programme (CHSP). Primarily for service providers and forms part of their grant agreement. Will support providers transition to the CHSP and will take effect in line with the 1 November 2015 grant agreements.

Commonwealth Home Support Programme guidelines

Forms the basis of the business relationship between the Department and the CHSP grant recipient. They provide an overview of the CHSP and its related activities, selection criteria, performance management and reporting.

Living well at home: CHSP good practice guide

Resource for service providers that describes the concepts and principles of wellness, reablement and restorative care approaches in CHSP service delivery. It builds on existing examples of wellness practices and draws on communications, capacity-building and training products that have been developed over a number of years in Australian jurisdictions and overseas.

Commonwealth HACC Programme guidelines 2012-2015

Set out the range of allocation processes that the department may use to allocate funding to new and existing service providers under the Commonwealth HACC Program.

Commonwealth HACC Program manual

Sets out the operational requirements of the Commonwealth HACC Program from 1 July 2012.

Community Visitors Scheme policy guide 2013-16

Identifies the strategic policy direction for the delivery of the CVS from 2013-16.

National Aged Care Advocacy Program policy guide

Identifies the strategic policy direction for the delivery of the NACAP from 2013-2015.

High-level policy framework for the Short-Term Restorative Care Programme and feedback from consultation

The high-level policy framework and consultation feedback, providing the policy approach for the design of the Short-Term Restorative Care Programme.

Quality and compliance

Annual Prudential Compliance Statement (APCS)

A guide to help providers complete their 2014-15 Annual Prudential Compliance Statement (APCS).

Care and services in aged care homes - information for approved providers

Achieving clear and consistent understanding of residential aged care responsibilities among providers, consumers and regulators

Charter of care recipients’ rights and responsibilities – residential care

A document outlining care recipients’ rights and responsibilities receiving aged care services provided in residential care.

Charter of care recipients’ rights and responsibilities – home care

A document outlining care recipients’ rights and responsibilities receiving aged care services provided in the community.

Guide for reporting reportable assaults

Contains definition of a reportable assault and information on how to report reportable assaults.

Guide for reporting unexplained absences

Contains information on how to report unexplained absences.

Eligibility guidelines - dementia and veterans' supplements

Information about the eligibility, assessment criteria and application process detail.

Fire safety requirements

Information for approved providers about fire safety requirements.

Guidelines for a palliative approach in residential aged care

Evidence based guidelines intended to help practitioners in applying a palliative approach in a residential aged care facility.

Guidelines for applicants seeking approval to provide aged care

To support applicants and any proposed key personnel in completing the Application for Approval to Provide Aged Care.

The Guide for Community Care Service Providers on how to respond when a Community Care Client does not respond to a scheduled visit

Protocols to deal with non-response from a client when a community care worker arrives to provide a scheduled service.

Police certificate guidelines for aged care providers

Designed to assist approved providers with the management of police certificate requirements.