Assessing service provider performance against quality standards

Page last updated: 16 February 2019

The Department is working with the sector to improve quality assessments across residential and community care.

Currently, the key quality assessment processes that apply to aged care services are:

  • accreditation of residential care services and short term restorative care services provided in residential settings
  • quality reviews of services delivering home care packages, Commonwealth Home Support Programme services, short term restorative care services provided in home settings and the National Aboriginal and Torres Strait Islander Flexible Aged Care Program.

Key changes under the reforms

We are improving the quality assessment arrangements to:

  • protect consumers
  • better target assessment activities (how often they happen and what they cover) based on risk
  • reflect best practice regulation.  

The Department conducted public consultation on the options for quality assessment arrangements in aged care during March and April 2017. The outcomes of the public consultation on the single quality framework are summarised in the Report on the Outcome of Consultation on the Single Aged Care Quality Framework

Work on quality assessment processes is being considered as part of broader budget reforms announced in the 2018-19 Budget.

Unannounced re-accreditation audits for residential aged care

Unannounced re-accreditation audits apply to all residential care services that apply for re-accreditation from 1 July 2018 and to services with an accreditation expiry date on or after 1 January 2019.