Public consultation on the single quality framework

Page last updated: 23 August 2017

The government has consulted on two parts of the single quality framework: 

  • a new single set of quality standards for all aged care services and
  • a streamlined approach for assessing provider performance against quality standards.

Consultations closed on Friday 21 April 2017. Thank you to everyone who participated in the consultation activities and provided a submission. Your feedback and suggestions will help us further develop the standards and streamlined assessment process.

Consultation activities 

A webinar outlining the draft standards and options for the streamlined assessment process was held on Wednesday 29 March 2017. The webinar, transcript and live chat stream are available for viewing.

A range of forums were held during the consultation period. Participants were able to ask questions to help them prepare their submissions. The forums included: 

  • Regional forums for consumers and industry in Geelong, Townsville and Alice Springs
  • Consumer forum (invitation only) in Canberra organised through a range of consumer peak organisations
  • Provider forums in Sydney
  • Forums for National Aboriginal and Torres Strait Islander Flexible Aged Care Program (NATSIFACP) providers conducted via videoconference.

The department also presented on the single quality framework at a number of consumer and industry meetings and conferences. 

Outcomes of consultation

The department wishes to thank everyone who participated in the broad consultation on the single quality framework, including those who participated in the webinar, forums, videoconferences or who contributed submissions. The feedback provided as part of the consultation will support the further development of the single quality framework.

The outcomes of public consultation on the single quality framework are summarised in the Report on the outcome of consultations on the Single Aged Care Quality Framework.

Next steps

The department is considering the outcomes of the consultation. Revisions will be made to the draft standards and the preferred option for assessing provider performance against the standards will be developed. 

Changes to aged care legislation will be made to refer to the new single set of standards. 

Subject to government agreement and changes to legislation, the single quality framework will take effect from 1 July 2018.

Visit the department’s website to subscribe to announcements and the eNewsletter to keep up to date with important messages affecting the aged care sector, including updates on the single quality framework.  

More information