Public consultation on the single quality framework

Page last updated: 04 June 2018

The Government has consulted on two parts of the single quality framework:

  • a new single set of quality standards for all aged care services and
  • an improved approach for assessing provider performance against quality standards.

Consultations closed on Friday 21 April 2017. Thank you to everyone who participated in the consultation activities and provided a submission. Your feedback and suggestions have helped us further develop the standards and quality assessment process.

Consultation activities 

A webinar outlining the draft standards and options for improving the quality assessment process was held on 29 March 2017. The webinar and transcript are available for viewing on the department of Health webcast.

A range of forums were held during the consultation period. Participants were able to ask questions to help them prepare their submissions. The forums included:

  • Regional forums for consumers and industry in Geelong, Townsville and Alice Springs
  • Consumer forum (invitation only) in Canberra organised through a range of consumer peak organisations
  • Provider forums in Sydney
  • Forums for National Aboriginal and Torres Strait Islander Flexible Aged Care Program (NATSIFACP) providers conducted via videoconference.

The Department of Health (the Department) also presented on the single quality framework at a number of consumer and industry meetings and conferences.

Outcomes of consultation

The Department wishes to thank everyone who participated in the broad consultation on the single quality framework, including those who participated in the webinar, forums, videoconferences or who contributed submissions. The feedback provided as part of the consultation have supported the further development of the single quality framework.

The outcomes of public consultation on the single quality framework are summarised in the Report on the outcome of consultations on the Single Aged Care Quality Framework.

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