Review of National Aged Care Quality Regulatory Processes

Page last updated: 21 June 2017

The majority of residential aged care facilities provide a high standard of care to older Australians. Commonwealth legislation establishes processes for the regulation of care delivered to all aged care residents and to ensure providers deliver appropriate care which meets expected standards. These include processes dealing with aged care accreditation, monitoring, review, investigation and complaints.

An independent review of Commonwealth aged care regulatory processes was announced in response to the Oakden Report which detailed failures in the quality of care delivered at the Oakden Older Persons Mental Health Service in South Australia.

The Review will examine why regulatory processes did not adequately identify the systemic and longstanding failures of care at the Makk and McLeay wards documented in the Oakden Report. The Review will also identify improvements to the regulatory system that would increase the likelihood of immediate detection, and swift remediation by providers.

Independent Reviewers

The Review is being led by Ms Kate Carnell AO, a veteran public administrator and regulator, in conjunction with Professor Ron Paterson ONZM, an international expert on patients’ rights, complaints, health care quality and the regulation of healthcare professions.

Scope of Review

The Review will examine and report on Commonwealth regulatory practices relating to monitoring the quality and standard of care in residential aged care facilities. The Review is not intended to investigate and resolve individual cases – that is the role of the Aged Care Complaints Commissioner. However, individuals’ experiences of care may help identify opportunities to improve Commonwealth regulatory processes.

The Terms of Reference provide further information on the scope of the Review.

How to get involved

A public consultation process is underway. The Reviewers want to hear from aged care recipients, their families, health and aged care service providers, regulators and key experts.

Public submissions are invited through the online survey on the department’s Consultation Hub. There is a background paper for downloading which explains the Commonwealth’s aged care quality regulatory processes.

The closing date for submissions is 24 July 2017. Please note that late submissions will not be considered.

The Reviewers will also conduct targeted consultations with consumers, service providers, peak bodies and experts across the health and aged care systems.

Your views will help identify opportunities to improve Commonwealth regulatory processes so that people in residential aged care facilities are safe, well cared for and have a good quality of life.

For further information on the review, email

Other resources

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Media releases

1 May 2017   Federal Aged Care Minister to Commission Review of Aged Care Quality Regulatory Processes

11 May 2017  Appointment of Panel to review National Aged Care Quality Regulatory Processes

20 June 2017 Call for submissions for the Review of the National Aged Care Quality Regulatory Processes