Single Charter of Aged Care Rights

Page last updated: 16 February 2019

The department is working with the sector to develop a single Charter of Aged Care Rights.

Under the User Rights Principles 2014, there are currently four Charters relating to the rights of aged care recipients:

  • Schedule 1 - Charter of care recipients’ rights and responsibilities – residential care
  • Schedule 2 - Charter of care recipients’ rights and responsibilities – home care
  • Schedule 3 – Charter of care recipients’ rights and responsibilities – short-term restorative care (part 1, residential care setting; part 2, home care setting).

Commonwealth-subsidised aged care providers delivering care and services across aged care must comply with all relevant Charters. It may be difficult for consumers to understand which program they are receiving care under, and therefore which Charter relates to their rights.

There is considerable duplication between all Charters. There are also differences between the Charters that raise the question why some aged care recipients are not afforded the same rights as others. A single Charter would address these issues.

A single Charter across aged care will make rights clearer for consumers, regardless of subsidised care type, and in turn reduce regulatory compliance for providers delivering multiple types of care.

Public Consultation 

Public consultation on a draft single Charter of Aged Care Rights was conducted during a five week period in September and October 2018.

For more information, about the consultation process please visit the department’s consultation hub.