Single Charter of Aged Care Rights

Page last updated: 06 September 2018

The department is working with the sector to develop a single Charter of Aged Care Rights.

Under the User Rights Principles 2014, there are currently four Charters relating to the rights of aged care recipients:

  • Schedule 1 - Charter of care recipients’ rights and responsibilities – residential care
  • Schedule 2 - Charter of care recipients’ rights and responsibilities – home care
  • Schedule 3 – Charter of care recipients’ rights and responsibilities – short-term restorative care (part 1, residential care setting; part 2, home care setting).

Commonwealth-subsidised aged care providers delivering care and services across aged care must comply with all relevant Charters. It may be difficult for consumers to understand which program they are receiving care under, and therefore which Charter relates to their rights.

There is considerable duplication between all Charters. There are also differences between the Charters that raise the question why some aged care recipients are not afforded the same rights as others. A single Charter would address these issues.

A single Charter across aged care will make rights clearer for consumers, regardless of subsidised care type, and in turn reduce regulatory compliance for providers delivering multiple types of care.

Public Consultation 

Broad consultation on a draft single Charter of Aged Care Rights has begun and closes on Wednesday 10 October 2018.

The department is keen to consult widely and engage with as many individuals and organisations with an interest in aged care rights as possible. These include:

  • consumers, their families and carers
  • key sector groups
  • aged care organisations
  • staff of aged care organisations, health and disability services providers
  • advocacy groups.

The department invites your comments on the draft Charter.

All comments will be considered and used to inform further development of the single Charter.

For more information, and to submit your comments please visit the department’s consultation hub.

You must ensure that the department receives your comments by Wednesday, 10 October 2018. Late submissions will not be accepted.

If you need help with your online submission, please contact qualityagedcare@health.gov.au.