Single Charter of rights and responsibilities for aged care recipients

Page last updated: 03 October 2018

The Department is working with the sector to develop a single aged care Charter of rights and responsibilities.

Under the User Rights Principles 2014, there are currently four charters relating to the rights of aged care recipients:

  • Schedule 1 - Charter of care recipients’ rights and responsibilities – residential care
  • Schedule 2 - Charter of care recipients’ rights and responsibilities – home care
  • Schedule 3 – Charter of care recipients’ rights and responsibilities – short-term restorative care (part 1, residential care setting; part 2, home care setting).

Commonwealth-subsidised aged are providers delivering care and services across the continuum of aged care must ensure they comply with all relevant Charters. It may be difficult for consumers to understand under which program they are receiving care, and therefore which Charter relates to their rights.

There is considerable duplication between all Charters. There are also differences between the Charters that raise the question why some aged care recipients are not afforded the same rights and responsibilities as others. A single Charter would address these issues.

A single Charter across aged care will make rights clearer for consumers, regardless of subsidised care type, and in turn reduce regulatory compliance for providers delivering multiple types of care. 

It is anticipated there will be broad public consultation on a draft Charter later in 2018.