Single quality framework: focus on consumers

Page last updated: 15 March 2018

The Australian Government is committed to high quality care for older Australians and considers the health, safety and welfare of aged care recipients a high priority. As part of reforms to the aged care system, the government is developing an end-to-end, market-based system with the sector where the consumer drives quality. This includes a Single Aged Care Quality Framework (single quality framework) with:

  • a single set of quality standards for all aged care services
  • new quality assessment arrangements for assessing provider performance against quality standards
  • enhanced information on quality to help consumers to make choices about the care and services they need.

The single quality framework will:

  • increase the focus on quality outcomes for consumers
  • recognise the diversity of service providers and consumers
  • better target assessment activities based on risk
  • reflect best practice regulation.

Single set of quality standards – the Aged Care Quality Standards

The Department has worked with the sector to develop the draft  Aged Care Quality Standards. Feedback from the Public consultation process and testing by the Australian Aged Care Quality Agency has also informed the draft Aged Care Quality Standards.

Single quality framework - Assessing service provider performance against quality standards

The Department is working with the sector on options for assessing service provider performance against the Aged Care Quality Standards.

Public consultation

Public consultation was conducted on two parts of the single quality framework – the draft Aged Care Quality Standards and options for assessing performance against the Aged Care Quality Standards .

The feedback from public consultation has informed the draft standards and is assisting in the development of the improved quality assessment arrangements and is summarised in the Report on the outcome of Consultations on the Single Quality Framework.

Enhanced information on quality of services

More information on the quality of both residential and community aged care services will help consumers to make informed decisions about their care and services.

Enhancements to improve access to quality information on the My Aged Care website include:

  • improvements to the home care packages service finder, enabling providers to advertise detailed information about their costs and the addition of search fields such as: religion, language, special needs and specialised services
  • a ‘non-compliance service finder’ to allow consumers to more easily search for current and archived compliance action taken against residential services and home care package providers
  • information about how to find quality services, and how consumers’ rights are protected
  • information about a residential aged care service’s accreditation status with improved links to the Australian Aged Care Quality Agency ‘s accreditation audit reports and consumer experience reports, where available
  • an icon in the service finder identifying a provider’s participation in the voluntary National Quality Indicator Program (NQIP) for residential aged care providers.

The Department is considering further opportunities for enhancing quality information for consumers in light of the Review of National Aged Care Quality Regulatory Processes.

More information