Single quality framework: focus on consumers

Page last updated: 26 April 2017

The Australian Government is committed to the quality of care of older people and considers the health, safety and welfare of aged care recipients a high priority. As part of reforms to the aged care system, the government is developing an end-to-end, market-based system with the sector where the consumer drives quality. This includes a Single Aged Care Quality Framework (single quality framework) with:

  • a single set of aged care standards for all aged care services
  • a streamlined approach for assessing provider performance against quality standards 
  • improved information on quality to help consumers to make choices about the care and services they need.

The single quality framework will:

  • increase the focus on quality outcomes for consumers
  • recognise the diversity of service providers and consumers
  • simplify regulation and reduce effort for providers by:
    • minimising duplication between the standards, other provider responsibilities and other legislation and
    • streamlining the way provider performance is assessed and monitored against quality standards.

Public consultation 

Public consultation has been conducted on two parts of the single quality framework – the draft single set of standards and options for a streamlined approach for assessing provider performance against quality standards.

Single set of aged care quality standards

The department has co-designed with the sector a draft single set of consumer-focused quality standards. Feedback from the public consultation process will inform further revision of the draft standards.

Assessing service provider performance against quality standards

The department has co-designed with the sector options for assessing service provider performance against the single set of quality standards. Feedback from public consultation will help the department to identify and further develop the preferred option.

Improved information on My Aged Care on quality of services

More information on the quality of both residential and community aged care services will help consumers to make informed decisions about their care and services.

More information