A streamlined approach for assessing service provider performance against quality standards

Page last updated: 23 August 2017

The department has co-designed with the sector options for assessing service provider performance against the single set of quality standards.

Key changes

Currently, different standards and quality assessment processes apply to aged care organisations based on the type of aged care services they deliver. This includes:

  • accreditation of residential care services and short term restorative care services provided in residential settings
  • quality reviews of services delivering home care packages, Commonwealth Home Support Programme services, short term restorative care services provided in home settings and National Aboriginal and Torres Strait Islander Flexible Aged Care Program.

The streamlined approach aims to: 

  • protect consumers
  • better target assessment activities, how often they happen and what they cover, based on risk
  • reflect best practice regulation and
  • reduce red tape for providers.

Options for assessing service provider performance against quality standards have been developed. The options consider ways that quality assessments can be streamlined and improved across the aged care sector, now and into the future.

Consultation has been conducted on the options for assessing service provider performance against quality standards. The preferred option for assessing provider performance against the standards is being developed based on feedback from consumers and the sector. Subject to government agreement and changes to aged care legislation, the new assessment approach will take effect from 1 July 2018.

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