Aged Care Workforce Strategy Taskforce consultation and engagement

Page last updated: 11 January 2019

The Taskforce’s remit

The Taskforce’s job was to oversee the development of an industry driven workforce strategy – the first of its kind in Australia. The Taskforce committed to engaging and consulting widely to ensure all points of view were heard and considered. The relationship diagram outlines how the Taskforce undertook its work.

The Taskforce focused on five strategic imperatives to guide strategic intent and frame its consultation and engagement activities.  The Chair of the Taskforce, Professor John Pollaers OAM, outlined the Taskforce’s five imperatives in his opening speech at the first Taskforce Summit.

The Taskforce looked at ways the industry can challenge and reframe thinking for the aged care workforce, aged care and ageing. To find out more about the Taskforce’s overview on reform of the aged care workforce watch the ‘A Life Well Lived – why aged care matters’ video .

A national engagement and consultation approach

The work of the Taskforce provided an opportunity for a broad range of stakeholders to express their views about the aged care workforce. This national engagement helped shape the strategy.

A wide range of engagement, consultation and collaboration took place nationally over eight months to June 2018.

Workshops − why the sector and the work people do in the sector matter

A series of day long workshops facilitated by cultural anthropologist Simon Hammond have been were held to establish why growing and sustaining the workforce needed to meet the care needs of older people across Australia is so vital to the nation.

The workshops created an opportunity for people from all parts of the sector to unite around insights, truths and beliefs about ageing and the aged care industry. This work formed part of the foundation for shaping the Taskforce’s thinking.

The first four workshops were held in Ballarat, Launceston, Brisbane and Adelaide in November 2017. Throughout February and March 2018 a further five workshops were held in Sydney, Melbourne, Alice Springs, Perth and Port Macquarie.

Participants included aged care workers and consumer representatives, including residential aged care, Home Care and Commonwealth Home Support Program services, and with a spread of occupations and levels.

Workforce summits

The Taskforce sponsored two working summits − on 4 December 2017 in Melbourne, and on 30 April 2018 in Adelaide.

The first summit provided an early opportunity for the wide range of interests in the workforce to contribute to shaping thinking about an industry driven strategy. Feedback from the workshops was fed into the summit, along with the results of some initial work done on strategic imperatives, trends and potential scenarios to consider in developing a workforce strategy. This Summit was open to a wide range of stakeholders.

The Taskforce held its second summit in Adelaide on 30 April 2018. Minister Wyatt delivered a video address about progress the government is making about reforms to the aged care sector. In his speech, the Taskforce Chair, Professor Pollaers,outlined the case for change and presented the Taskforce’s proposed strategic actions. Summit delegates also heard five panel discussions about reframing care and attitudes to ageing; industry leadership; reframing qualifications; work placement; career pathways and accreditation; enhancement and future of work.

The summit communiques provides more details.

Aged care community consultations

The Taskforce convened a series of community consultations in Perth, Brisbane ,Melbourne and Hobart to supplement the call for public submissions and other engagement and consultation seeking the views of providers, consumers and their families, workers, volunteers, informal carers and others with an interest in the aged care workforce.

Public submissions

The Taskforce sought written submissions from 8 February 2018 to 16 March 2018 on strategic imperatives stemming from the Terms of Reference.  This was complemented by community consultations with consumers, carers, workers, providers and others.

The Taskforce sought everyone’s ideas and suggestions on key considerations for each strategic imperative to inform development of the strategy. Submissions were made via the Consultation Hub.

Technical Advisory Groups

The Taskforce formed a small number of specific purpose advisory groups to provide detailed technical input to the work of the Taskforce and enable particular issues to be explored in depth. The results were fed into the Taskforce's considerations.

On-line Employee Survey

As part of its work, the Aged Care Workforce Strategy Taskforce invited all of the aged care workforce to participate in an employee engagement and enablement survey.

The survey was open for three weeks from 26 March 2018 to 15 April 2018.

The survey was run by one of the Taskforce partners, Korn Ferry Hay Group. The results informed the development of a workforce strategy, and provide benchmarks for organisational performance improvement in the future. 


The Taskforce sponsored several roundtables to access expertise, tap specialist skills and gain practical insights to inform strategy development, from the aged care and other sectors, together with the wider community:

  • 28 February: Research and Data
  • 2 March: Diversity
  • 7 and 8 March: Rural, remote and very remote.
  • 5 April: Palliative Care
  • 4 May: Occupational Therapy

Remote Accord meeting

On 2 May 2018, Minister Wyatt attended a Remote Accord meeting in Perth convened by the Taskforce – Supporting our Aged Care Workforce in Remote Locations.

Taskforce newsletters and editorials

March Newsletter

June Newsletter

Aged Care Workforce Taskforce editorials