Working summit – all voices heard, all views captured

Page last updated: 22 December 2017

The first of two working summits was held on 4 December 2017 to provide an early opportunity for the wide range of interests in the workforce to contribute to shaping thinking about an industry driven workforce strategy.

The summit attracted close to 200 contributors bringing a broad range of knowledge, skills and perspectives to support the Taskforce in shaping a strategy. These included: people and organisations from residential and home based care; employee representatives; consumer groups; health professionals; academics and researchers; organisations from rural and remote locations, and representation from groups with diverse characteristics and life experiences.

The Taskforce chair, Professor John Pollaers, outlined the program of work of the Taskforce and the thinking behind the five strategic imperatives the Taskforce is to use in reframing thinking about the aged care workforce.

He highlighted the phased approach being applied to the work of the Taskforce, and the associated engagement and consultation to support this approach. This approach recognises that all voices will be heard as the Taskforce carries through its program on shaping, building, and implementing an aged care workforce strategy.

Three interactive discussions took place during the day, with sessions to debate what can be covered through the five imperatives and several specific considerations to be accounted for as the strategy starts to take shape over the coming months.

A plenary session was held on the first of the Taskforce’s five imperatives: Cultural truth and belonging. This is about industry and organisational culture, and getting to a shared belief, or a common understanding of why this (aged care) industry matters.

Eight workshop sessions then covered the remaining four imperatives, together with key priority areas where the Taskforce is seeking early views to support its work.

The remaining four imperatives were:

  • Industry leadership, mindset and accountability
  • Industry operating model – covering such issues as job profiling and roles, skills, capabilities and competencies, and the gap between the current state and the requirements of the future workforce
  • Industry attraction and retention, and
  • Translating research and technology into models of care and practice

The priority areas where early views have been sought were:

  • Consumer needs and expectations
  • Barriers and impediments to innovation
  • An effective workforce
  • Enhancing safety and quality.

Throughout the summit contributors were asked to consider:

  • Shaping a workforce strategy focused on the consumer experience
  • All the service touchpoints for people in ageing and ageing well, in a variety of settings, and regardless of location
  • Putting consumers at the heart of strategic and service choices and business decisions
  • The shared value that can be generated by collaboration and engagement between businesses and local communities
  • The diverse composition of the workforce itself, and diverse characteristics and life experiences of consumers, families and informal carers.
  • The summit process ensured that all views and insights were captured, to inform the next stages of the Taskforce’s work.

The next working summit will be held on 17 April 2018, focused on informing development of an exposure draft of the aged care workforce strategy.

December 2017