Support services

Page last updated: 11 July 2017

The department provides a range of services to support older people, their families and carers.

My Aged Care

My Aged Care is the main entry point to the aged care system in Australia. It provides information and tools to assist and support older people in their care.

Staying at home

There are many different services to support older people to stay in their own home for longer.

Caring for someone

Caring for someone can be a rewarding experience, but it can also be very demanding and sometimes family members and carers need extra help and support.


Information on Australian Government initiatives to support people living with dementia and their support networks.

People from diverse backgrounds

The government is committed to ensuring people from diverse backgrounds can access culturally appropriate aged care services that are specific to their care needs.

National Aged Care Advocacy Program

The National Aged Care Advocacy Program (NACAP) provides free, independent, confidential advocacy support to older people (and their representatives) receiving or seeking to receive Australian Government funded aged care services.

Community Visitors Scheme

The Community Visitors Scheme is available to recipients of Australian Government subsidised residential aged care services or Home Care Packages who have been identified by their aged care provider as experiencing or at risk of experiencing social isolation, whether for social or cultural reasons or because of disability.


Incontinence is a significant health issue affecting children, women and men of all ages. The Australian Government supports people affected by incontinence, their family and carers, health professionals and the general public through two major programs.

Resources for clinicians

Guidelines, frameworks, toolkits and resource kits for aged care clinicians.

Aged Care Complaints Commissioner

Supporting you to resolve concerns about aged care services.


General enquiries: