My Aged Care Provider Factsheet - LGBTI inclusive aged care service benchmarks

Page last updated: 22 June 2017
A factsheet outlining the LGBTI communities’ expectations of inclusive and appropriate aged care services.

This factsheet provides information on what is expected of providers who indicate on My Aged Care that they can provide specific or customised aged care services for lesbian, gay, bisexual transgender and/or intersex (LGBTI) clients.

The Australian Government released the National Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI) Ageing and Aged Care Strategy (the LGBTI Strategy) to respond to the needs of older LGBTI people and better support the aged care sector to deliver care that is sensitive and appropriate.

Since the LGBTI Strategy’s release and recent aged care reforms, the LGBTI communities’ expectations of aged services has increased to include aged care service providers having LGBTI inclusive practices and policies.

LGBTI Inclusive Aged Care Services

Before indicating on My Aged Care that your aged care service provides specific and safe services for older LGBTI people, make sure you have and can provide evidence on a consumer’s request of the following:

  • Your service has been rainbow tick accredited or is in the process of being accredited.


  • Your service has completed the self-assessment and planning tool for LGBTI inclusive aged care; and
  • Your service has policies on non-discrimination, LGBTI inclusive practice and conflict resolution; and
  • Staff and management in your service have undertaken or are undertaking the LGBTI Sensitivity Training.

Only by implementing either the Rainbow Tick or completing all 3 options above should you indicate your aged care service can provide specific and safe aged care services to older LGBTI people on My Aged Care.

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