The National Aged Care Advocacy Program

Page last updated: 19 February 2019

The National Aged Care Advocacy Program (NACAP) is funded by the Australian Government under the Aged Care Act 1997. It provides free, independent and confidential advocacy support and information to older people (and their representatives) receiving, or seeking to receive, Australian Government funded aged care services.

Advocacy services ensure that the rights of consumers are supported, and that they are empowered to make informed decisions about their care. 

From 1 July 2017, the Older Persons Advocacy Network (OPAN) has been engaged to deliver the NACAP as a single national provider. OPAN delivers NACAP through its network of nine service delivery organisations across Australia. Each provides a nationally consistent model of independent advocacy, information and education focused on the rights of older Australians in need of care.

To speak to an advocate, call the National Aged Care Advocacy line on 1800 700 600 (free call) or visit the OPAN website.

NACAP Guiding Documents

The National Aged Care Advocacy Framework (the Framework) guides the provider(s) of NACAP in the delivery of high quality and nationally consistent aged care advocacy services. The Framework was developed following a public consultation in 2016.

National Aged Care Advocacy Framework (PDF 87 KB)

National Aged Care Advocacy Framework (Word 1 MB) 

NACAP Program Guidelines

The NACAP Program Guidelines provide further information regarding the delivery of the NACAP.

NACAP Program Guidelines February 2017 (PDF 183 KB)

NACAP Program Guidelines February 2017 (Word 106 KB)