The National Aged Care Advocacy Program

Page last updated: 11 July 2017

The National Aged Care Advocacy Program (NACAP) is funded by the Australian Government under the Aged Care Act 1997. It provides free, independent and confidential advocacy support and information to older people (and their representatives) receiving, or seeking to receive, Australian Government funded aged care services.

Advocacy services ensure that the rights of consumers are supported, and that they are empowered to make informed decisions about their care. 

From 1 July 2017, the Older Persons Advocacy Network (OPAN) has been engaged to deliver the NACAP as a single national provider. OPAN delivers NACAP through its network of nine service delivery organisations across Australia. Each provides a nationally consistent model of independent advocacy, information and education focused on the rights of older Australians in need of care.

To speak to an advocate, call the National Aged Care Advocacy line on 1800 700 600 (free call) or visit the OPAN website.

Consultation on the draft National Aged Care Advocacy Framework

In late 2016, the Australian Government held consultations on the draft National Aged Care Advocacy Framework (the Framework)

Development of a Framework to support a nationally consistent approach to the delivery of advocacy services for aged care consumers was a key finding of the review.

The department received 33 submissions from a range of stakeholders including advocacy providers and peak organisations representing both consumers and aged care providers. The department used that feedback to inform the updated draft Framework.

There are a range of issues that require more consideration and consultation, which will be done as part of the further development and finalisation of the Framework.

NACAP Program Guidelines

The NACAP Program Guidelines (the Guidelines) provide further information regarding the delivery of the NACAP