The Commonwealth Continuity of Support (CoS) Programme Feedback and Concerns
If you receive Australian Government funded services, you have the right to raise any concerns about the care you or someone else receives from a service provider.
If you feel comfortable, the first thing you should do is let your service provider know about your concerns. Most of the time your service provider is best placed to resolve complaints and deal with your concerns. This can be the quickest and most effective way to find a solution.
If you don’t feel comfortable speaking with your service provider, or if your complaint hasn’t been resolved, contact your state or territory authority as below.
|NSW||The NSW Ombudsman||
Phone: 1800 451 524 or
|QLD||Queensland Department of Communities, Child Safety and Disability Services||Email: firstname.lastname@example.org|
|TAS||Tasmanian Department of Health and Human Services||
Your Disability and Community Services Area Manager on:
Please note that the contact details for the remaining state and territories will be provided as the CoS Programme starts in that location.
If you need assistance to raise your concerns, advocacy support is available.
Feedback and complaints about the administration of the CoS Programme
Please phone the Department of Health if you (or someone acting on your behalf) have any concerns or complaints about the way in which the CoS Programme is administered, such as:
- access to the programme
- conduct of a Commonwealth employee engaging with you
- rejection of an application for additional support.
Telephone: 1800 020 103
National Relay Service: If you are deaf or have a hearing or speech impairment, you can use the National Relay Service to access any of the Department’s listed phone numbers. You can visit the National Relay Service online or call 1300 555 727.