Related links to selected resources available to support the aged care workforce

Page last updated: 29 November 2016

Useful links can be found on this page to information on:

Information lines that can assist aged care workers

  • My Aged Care — on 1800 200 422*
  • Aged Care Education and Training Incentive (ACETI) program payment questions — Medicare Australia Aged Care Enquiries Line (the Department of Human Services Aged Care Enquiries Line) — call 1800 195 206*
  • Carer services — to find out what services exist, call the Carer Advisory and Counselling Service on 1800 242 636*
  • Carer Advisory and Counselling Service — on 1800 242 636*
  • National Dementia Helpline 1800 100 500* – this helpline provides information, support and referral services for health professionals, people with dementia, their carers and families. The helpline operates during business hours, and has an afterhours message service.
  • Department of Human Services Medicare incentive programs enquiry line – call 1800 222 032*
  • Aged care nursing scholarships - call 1800 117 262* or visit the Australian College of Nursing website.
  • National Continence Helpline 1800 330 066* – this helpline is staffed by qualified continence nurse advisers who provide prompt, confidential expert advice and referrals to health professionals and to members of the public. The helpline operates 12 hours a day (8.00am to 8.00pm AEST), Monday to Friday and is closed on national public holidays.
  • For information lines covering resources for particular medical conditions, such as dementia, bladder/bowel problems or incontinence, go to: My Aged Care

*A free call from most fixed phones. Mobile phones are charged at applicable rates.

Residential aged care standards

e-health and aged care

  • The Aged Care Directory, was supported by the department, provided a comprehensive listing of e-health products and service solutions specifically for the aged and community services sectors and their workforces.

The Aged Care Directory has been archived and is available on the National Library of Australia web archive.

Rural and regional

  • The Rural and Regional Health Australia website provides place-based information that allows consumers, providers and planners, including Medicare Locals in regional Australia, to search for information about health programs and services available in their region
  • The Nursing & Allied Health Rural Locum Scheme is available to support nurses and allied health professionals working in aged care in rural and remote Australia to get away to do the professional development training they need to continue their vital work. The scheme supports and recruits suitable locums to enable rural and remote professionals to leave their post to undertake CPD activities, and enable organisations to back-fill their positions to support ongoing service delivery

TV channels

  • Aged Care TV channel education and training is available for members only and covers residential aged care. Go to: Aged Care Channel

Veterans with special needs status

  • For information on the services and support provided for veterans, including aged veteran issues, 'special needs' and the wide range of DVA-funded services available see: DVA - aged care issues